We have the Sangoma S500 phones and are trying to figure out a small BLF issue.
We have a receptionist who answers the phone but when she is on the phone one of our users needs to pick it up. Right now both the receptionist and the backup are in the same ring group.
When the receptionist is on the phone the BLF is solid so the backup user can see it, but when a new call comes in the BLF starts flashing like it is a new call and the backup user cannot tell if the receptionist is on the phone. How can we configure the phone to stay solid when a new call comes in?
You would have to try this but you could change your ring group to a queue and set it for ring all, skip busy agents.
This would make it so that if the receptionist was on the phone, it would not even ring their phone, it would only ring the backups phone. The problem is if you need the receptionist to know there is another call coming in. But the receptionist would be able to tell this if they had the BLF of the backup.
If you wanted you could use a style other than ring all and then the backups phone would only ring if the receptionist was already on the phone, not every time a new call came in.
A ringing state in BLF will always override the inuse state. This is how every SIP phone works with BLF so if a user is on a call and also getting a second ringing call the BLF for their extension will always be ringing not in use as ringing has a higher priority.