It seems our clients like the ability to transfer calls by the BLF buttons, but also like the ability to do directed call pickups by pressing a flashing BLF button.
They also like to just hang up attended transfers rather than waiting on the other extension picking up their phone, however, all of these options can inadvertently make an attended transfer call transfer to a call pick up and have two outside calls talking to each other.
Currently, to fix this we have disabled directed call pickup in Class of Service, but the client is reluctant to lose either of these options.
Apart from going back and making his users actually wait for a few seconds before hanging up an attended transfer (to hear if they have just picked up a new incoming call on that extension) is there any other way to restrict the system from transferring an attended transfer to a directed call pickup?
Other issues at these sites are that the receptionist only works half days and when away they want all phones ringing. This is where the issues of calling or transferring calls to other extensions can sometimes pick up a new incoming call just as they press the BLF.
At some point, I know the customer will need to bend, but they have requested their users don’t want to have to learn extension numbers, just use BLFs for everything!
We have tried call pickup, but they want to be able to choose which extension to pick up a call from.
They also don’t want users to wait on other users to pick up transfers, rather leave the phone system to do it all using a ring back dial plan we have built for them.
Any advice is appreciated,