Backup failed

ttsengines returned no data

'ive just start backup , but 'it’s failure , i think , this is last string table

Finished created backup file: 20221122-163925-1669131565-15.0.24-272551234.tar.gz
Performing Local Maintenance
Finished Local Maintenance
Performing Remote Maintenance
Finished Remote Maintenance
Saving to selected Filestore locations
Saving to: Local:‘freepbx_bck’ instance ,File location: \xxxxx\20221122-163925-1669131565-15.0.24-272551234.tar.gz
Finished Saving to selected Filestore locations
There were warnings during the backup process
The module ttsengines returned no data, No backup created

could give a support in this case ?

Hi
have you tried to check local drive? maybe your backup is there and you can see the file size.
/var/spool/asterisk/backup

if not there i will suggest you to upgrade your modules maybe backup module is old and with issue.

so , i’m looking for on that folder and i’vent found it , i would like upgrade version from 15.0.24 to the latest version available but before i’d like to save a backup configuration , when i trying to do it a backup result is ok , but my destination folder is empty .

Could give a suggestion to solve it ?

I can see at my FreePBX below Backup module version, Local and SMB backup works.

[[email protected] ~]# fwconsole ma list | grep backup
| backup | 15.0.21.4 | Enabled | GPLv3+ | Sangoma |

Try to use same version,

fwconsole ma downloadinstall backup --tag 15.0.21.4

i’ve just downloaded with success , so we’ve this logs

Module: “SmartOffice”, File: “/var/www/html/admin/modules/iotserver/node/package.json altered”

Could give me a solution about it ?

I should upgrade the version which is obsolete, but the upgrade doesn’t solve this error? Right ?

What about your Backup module did work or not?
and Which version you are seeing ? pass here pls

fwconsole ma list | grep backup

For SmartOffice pls pass here all module list,

[[email protected] ~]# | backup | 15.0.21.4 | Attivato | GPLv3+ | Sangoma |

Try now to run backup for for your local disk. and then check in
/var/spool/asterisk/backup

backup is ok

i should fix this problems

Module: “SmartOffice”, File: “/var/www/html/admin/modules/iotserver/node/package.json altered”

yes you can fix that message. So where you are seeing ?
and you are planing to use SmartOffice Module ?
if not just remove it.

how i can remove it ?

pass here

fwconsole ma list

±---------------------±-----------±---------±------------±----------+
| Module | Versione | Status | License | Signature |
±---------------------±-----------±---------±------------±----------+
| accountcodepreserve | 13.0.2.2 | Attivato | GPLv2 | Sangoma |
| adv_recovery | 15.0.53 | Attivato | Commercial | Sangoma |
| amd | 15.0.3 | Attivato | GPLv3+ | Sangoma |
| announcement | 15.0.3.13 | Attivato | GPLv3+ | Sangoma |
| api | 15.0.9 | Attivato | AGPLv3+ | Sangoma |
| areminder | 15.0.14.27 | Attivato | Commercial | Sangoma |
| arimanager | 15.0.3.13 | Attivato | GPLv3+ | Sangoma |
| asterisk-cli | 14.0.4 | Attivato | GPLv3+ | Sangoma |
| asteriskinfo | 15.0.14 | Attivato | GPLv3+ | Sangoma |
| backup | 15.0.21.4 | Attivato | GPLv3+ | Sangoma |
| blacklist | 15.0.4 | Attivato | GPLv3+ | Sangoma |
| broadcast | 15.0.21 | Attivato | Commercial | Sangoma |
| builtin | | Attivato | | Unsigned |
| bulkhandler | 15.0.4 | Attivato | GPLv3+ | Sangoma |
| calendar | 15.0.4.23 | Attivato | GPLv3+ | Sangoma |
| callaccounting | 15.0.27 | Attivato | Commercial+ | Sangoma |
| callback | 15.0.12 | Attivato | GPLv3+ | Sangoma |
| callerid | 15.0.16 | Attivato | Commercial | Sangoma |
| callforward | 15.0.16 | Attivato | AGPLv3+ | Sangoma |
| calllimit | 15.0.5.6 | Attivato | Commercial | Sangoma |
| callrecording | 15.0.7.28 | Attivato | AGPLv3+ | Sangoma |
| callwaiting | 15.0.4.6 | Attivato | GPLv3+ | Sangoma |
| cdr | 15.0.17.26 | Attivato | GPLv3+ | Sangoma |
| cel | 15.0.15.17 | Attivato | GPLv3+ | Sangoma |
| certman | 15.0.51 | Attivato | AGPLv3+ | Sangoma |
| cidlookup | 15.0.25 | Attivato | GPLv3+ | Sangoma |
| conferences | 15.0.7.11 | Attivato | GPLv3+ | Sangoma |
| conferencespro | 15.0.3.18 | Attivato | Commercial | Sangoma |
| configedit | 13.0.7.3 | Attivato | AGPLv3+ | Sangoma |
| contactmanager | 15.0.9.11 | Attivato | GPLv3+ | Sangoma |
| core | 15.0.22.23 | Attivato | GPLv3+ | Sangoma |
| cos | 15.0.15 | Attivato | Commercial | Sangoma |
| customappsreg | 15.0.14 | Attivato | GPLv3+ | Sangoma |
| cxpanel | 15.0.4 | Attivato | GPLv3 | Sangoma |
| dahdiconfig | 15.0.5.8 | Attivato | GPLv3+ | Sangoma |
| dashboard | 15.0.15 | Attivato | AGPLv3+ | Sangoma |
| daynight | 15.0.12 | Attivato | GPLv3+ | Sangoma |
| dictate | 15.0.7 | Attivato | GPLv3+ | Sangoma |
| digium_phones | 15.0.12 | Attivato | GPLv2 | Sangoma |
| digiumaddoninstaller | 13.0.1.4 | Attivato | GPLv2 | Sangoma |
| directory | 15.0.18 | Attivato | GPLv3+ | Sangoma |
| disa | 15.0.4.9 | Attivato | AGPLv3+ | Sangoma |
| donotdisturb | 15.0.10 | Attivato | GPLv3+ | Sangoma |
| dynroute | 15.0.3 | Attivato | GPLv3+ | Sangoma |
| endpoint | 15.0.53 | Attivato | Commercial | Sangoma |
| extensionroutes | 15.0.8 | Attivato | Commercial | Sangoma |
| extensionsettings | 13.0.4 | Attivato | GPLv3+ | Sangoma |
| fax | 15.0.22 | Attivato | GPLv3+ | Sangoma |
| faxpro | 15.0.8.16 | Attivato | Commercial | Sangoma |
| featurecodeadmin | 15.0.2 | Attivato | GPLv3+ | Sangoma |
| filestore | 15.0.4 | Attivato | AGPLv3 | Sangoma |
| findmefollow | 15.0.35 | Attivato | GPLv3+ | Sangoma |
| firewall | 15.0.43 | Attivato | AGPLv3+ | Sangoma |
| framework | 15.0.24 | Attivato | GPLv2+ | Sangoma |
| fw_langpacks | 14.0.1 | Attivato | GPLv3+ | Sangoma |
| hotelwakeup | 15.0.5.5 | Attivato | GPLv2 | Sangoma |
| iaxsettings | 15.0.8 | Attivato | AGPLv3 | Sangoma |
| infoservices | 15.0.3 | Attivato | GPLv2+ | Sangoma |
| iotserver | 15.0.9.1 | Attivato | Commercial | Sangoma |
| irc | 13.0.1 | Attivato | GPLv3+ | Sangoma |
| ivr | 15.0.30 | Attivato | GPLv3+ | Sangoma |
| languages | 15.0.13 | Attivato | GPLv3+ | Sangoma |
| logfiles | 15.0.15 | Attivato | GPLv3+ | Sangoma |
| manager | 15.0.17 | Attivato | GPLv2+ | Sangoma |
| miscapps | 15.0.10 | Attivato | GPLv3+ | Sangoma |
| miscdests | 15.0.2.12 | Attivato | GPLv3+ | Sangoma |
| music | 15.0.22 | Attivato | GPLv3+ | Sangoma |
| oracle_connector | 15.0.14 | Attivato | Commercial | Sangoma |
| outroutemsg | 15.0.9 | Attivato | GPLv3+ | Sangoma |
| paging | 15.0.4.33 | Attivato | GPLv3+ | Sangoma |
| pagingpro | 15.0.2 | Attivato | Commercial | Sangoma |
| parking | 15.0.15.4 | Attivato | GPLv3+ | Sangoma |
| parkpro | 15.0.13 | Attivato | Commercial | Sangoma |
| pbdirectory | 2.11.0.6 | Attivato | GPLv3+ | Sangoma |
| phonebook | 15.0.12 | Attivato | GPLv3+ | Sangoma |
| phpinfo | 13.0.2 | Attivato | GPLv2+ | Sangoma |
| pinsets | 15.0.1.15 | Attivato | GPLv3+ | Sangoma |
| pinsetspro | 15.0.4 | Attivato | Commercial | Sangoma |
| pm2 | 15.0.10 | Attivato | AGPLv3+ | Sangoma |
| pms | 15.0.5 | Attivato | Commercial | Sangoma |
| presencestate | 15.0.11 | Attivato | GPLv3+ | Sangoma |
| printextensions | 13.0.3.4 | Attivato | GPLv3+ | Sangoma |
| queueprio | 15.0.10 | Attivato | GPLv3+ | Sangoma |
| queues | 15.0.34 | Attivato | GPLv2+ | Sangoma |
| queuestats | 15.0.9 | Attivato | Commercial | Sangoma |
| qxact_reports | 15.0.13 | Attivato | Commercial | Sangoma |
| recording_report | 15.0.8 | Attivato | Commercial | Sangoma |
| recordings | 15.0.3.19 | Attivato | GPLv3+ | Sangoma |
| restapps | 15.0.38.11 | Attivato | Commercial | Sangoma |
| ringgroups | 15.0.11.17 | Attivato | GPLv3+ | Sangoma |
| sangomaconnect | 15.0.56.4 | Attivato | Commercial | Sangoma |
| sangomacrm | 15.0.23.11 | Attivato | Commercial | Sangoma |
| setcid | 15.0.9 | Attivato | GPLv3+ | Sangoma |
| sipsettings | 15.0.11 | Attivato | AGPLv3+ | Sangoma |
| sipstation | 15.0.11 | Attivato | Commercial | Sangoma |
| sms | 15.0.36 | Attivato | Commercial | Sangoma |
| soundlang | 15.0.5.10 | Attivato | GPLv3+ | Sangoma |
| speeddial | 2.11.0.4 | Attivato | GPLv3+ | Sangoma |
| superfecta | 15.0.3 | Attivato | GPLv2+ | Sangoma |
| sysadmin | 15.0.29.13 | Attivato | Commercial | Sangoma |
| timeconditions | 15.0.15.11 | Attivato | GPLv3+ | Sangoma |
| tts | 15.0.12 | Attivato | GPLv3+ | Sangoma |
| ttsengines | 15.0.4.7 | Attivato | AGPLv3 | Sangoma |
| ucp | 15.0.14.5 | Attivato | AGPLv3+ | Sangoma |
| userman | 15.0.69.9 | Attivato | AGPLv3+ | Sangoma |
| vega | 15.0.12 | Attivato | Commercial+ | Sangoma |
| vmblast | 15.0.11.8 | Attivato | GPLv3+ | Sangoma |
| vmnotify | 15.0.15 | Attivato | Commercial | Sangoma |
| voicemail | 15.0.28 | Attivato | GPLv3+ | Sangoma |
| voicemail_report | 15.0.7 | Attivato | Commercial | Sangoma |
| vqplus | 15.0.7.30 | Attivato | Commercial | Sangoma |
| weakpasswords | 13.0.2 | Attivato | GPLv3+ | Sangoma |
| webcallback | 15.0.6.3 | Attivato | Commercial | Sangoma |
| webrtc | 15.0.10.10 | Attivato | GPLv3+ | Sangoma |
| xmpp | 15.0.6.10 | Attivato | AGPLv3 | Sangoma |
| zulu | 15.0.62 | Attivato | Commercial | Sangoma |
±---------------------±-----------±---------±------------±----------+

can you pls run

fwconsole chown
fwconsole r --verbose

Pls pass here result.

You can remove sangomaconnect but maybe will ask you to remove +2-3 modules together.

fwconsole ma uninstall sangomaconnect
fwconsole ma delete sangomaconnect

only a question , after unistalling sangomaconnect , i’ve fixed the error ?

I think after uninstall sangomaconnect module you have never seen it again.
But maybe you need to uninstall or stop some other modules… ( i don’t remmember which modules you need to uninstall with sangomaconnect) you have to try

i should update this version to latest , from gui , have you any suggestion ?