Backup/Email Issues

Hello all.

I am a lawyer, not a phone man or tech guy, who has been using FreePPX since the Trixbox days. Thanks to all of you for sustaining such a great product.

Until a few months ago, Backups and Updates were working flawlessly. I had Daily, Weekly and Monthly Backups configured to store in local and remote sites. Updates were automatic on Saturday mornings at 2 am. Email confirmations went out.

Then it all stopped.

No more automatic backups, no more automatic updates.

If I run a backup manually, it works and it SAYS that it sends an email… But it LIES!.. I do not get an email. Same thing for updates. Manual updates work fine… But does not send an email.

I went to system admin —> email setup, and used the “debug” button to send an email to same address as the backups and the updates use, and it worked fine. I think it is laughing at me…

This is definitely not a major problem, but it is a headache and if it’s possible to fix it, I would like to do so. It’s not worth the $400/hr to me to pay for Sangoma customer service, but I would be happy to $100 to anyone who knows what they’re doing to take a look at it.



run the backup process during which the email should be generated while tailing the mail log , do you see an attempt ?

assuming your job is set to email for both success and failure when the backup completes the mail log will show the email notification attempt similar to below:

[[email protected] ~]# tail -f  /var/log/maillog

Apr 25 09:40:50 pbx postfix/smtpd[2097]: connect from[::1]

Apr 25 09:40:50 pbx postfix/smtpd[2097]: B61B14161990:[::1]

Apr 25 09:40:50 pbx postfix/cleanup[2100]: B61B14161990: message-id=<[email protected]>

Apr 25 09:40:50 pbx postfix/qmgr[1398]: B61B14161990: from=<[email protected]>, size=68763, nrcpt=1 (queue active)

Apr 25 09:40:50 pbx postfix/smtpd[2097]: disconnect from[::1]

Apr 25 09:40:51 pbx postfix/smtp[2101]: B61B14161990: to=<[email protected]>,[]:587, delay=0.68, delays=0.05/0.01/0.29/0.33, dsn=2.0.0, status=sent (250 Ok 01000187b8a54379-a7135f6c-bfeb-4934-ac28-19f3509da34f-000000)

Apr 25 09:40:51 pbx postfix/qmgr[1398]: B61B14161990: removed

also the support option I believe you are referencing is two hours for 395, not 400 per hour

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