Good afternoon everyone!
I am looking to move our call center from Avaya to free pbx.
For every DID we have a dedicate Voicemail Module that, based on different time conditions, plays different wavs to then go to a queue.
I give you a current scenario currently on Avaya.
Incoming DID --> VM:2802GR (Voicemail Module called 2802GR)
First check is a time condition called Florida
1 Match --> Plays Florida.wav then I need it to play 2802 closed
2 No match then second time condition: 2802
1 match --> 2802 lunch then queue
2 no match --> 2802 closed then queue
My first question is:
if a ‘Florida’ condition is met and the Florida.wav is played… how can I then go back to and play 2802?
Considering I have 350 different modules I was hoping to use only 1 Florida.wav for every module
Hope this makes sense.