Avaya 6421 phones unregister

General Help
1

Hi,

I know how to fox this with an asterisk install but cant seem to find what i need in the sip conf files on freepbx.

Basically Avaya phones unregister from asterisk occasionally , it is due to Avaya using a non standard MWI i believe :

Looks like this

[2014-02-07 10:32:41] VERBOSE[15191] config.c: == Parsing ‘/etc/asterisk/rtp_custom.conf’: Found
[2014-02-07 10:32:41] VERBOSE[15191] res_rtp_asterisk.c: == RTP Allocating from port range 10000 -> 20000
[2014-02-07 10:32:44] NOTICE[3141] chan_sip.c: Peer ‘7002’ is now UNREACHABLE! Last qualify: 96
[2014-02-07 10:32:45] NOTICE[3141] chan_sip.c: Peer ‘7001’ is now UNREACHABLE! Last qualify: 48

Anyway fix on asterisk is to remove the mailbox=xxxx@device line from sip.conf.

I cannot find where i would do this on freepbx as the sip.conf just links to other conf files that dont seem to have that line!

Any help appreciated!

2

That setting is in the extension, directly exposed

3

Are you talking about 4621 ??
Are you using particular settings to make it register to FreePBX ??

4

4621sw , they register fine if you switch off alpha numeric passwords.

5