Attended transfers not working

This is a new installation of Freepbx with Grandstream GXP-2170 phones (newest firmware in Endpoint). When we try to transfer anyone using the AttTrnf button on the phone it just blind transfers the call to the extension. I have tested transferring the call using *2 method and it works correctly. Our extension numbers are in the teens and twenty’s. I am not sure if this is causing the problem. I have other locations with the same phones and version of Freepbx and they do not have the issue. The only differences is the other locations have extensions in 100’s.
Any help in pointing me where to look for the problem would be appreciated.

There is a setting on the phone web GUI called auto attended transfer, which is disabled by default, and you need to enable in order to make attended transfer work

1 Like

This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.