Hello All
Hopefully someone can help us here. We are running into an issues with calls being returned from an attended transfer. Here is what happens, an external caller calls into the system, the receptionist receives the calls, does an attendant transfer to an extension, the user at the extension doesn’t answer and the call times out and the caller is returned back to the receptionist. The receptionist tries to transfer the caller to voicemail by pressing * + extension and the call is dropped. Has anyone seen this?
FreePBX 13.0.192.9
Asterisk: 11.25.1
Here is what the CLI shows when trying to do the transfer to voicemail after the call has already returned:
== Spawn extension (from-internal, *1999, 1) exited non-zero on ‘SIP/voip-0000000e’ in macro ‘dial’
== Spawn extension (from-internal, *1999, 1) exited non-zero on ‘SIP/voip-0000000e’
– Executing [*1999@from-internal:1] Set(“SIP/voip-0000000e”, “CONNECTEDLINE(name-charset,i)=utf8”) in new stack
– Executing [*1999@from-internal:2] Set(“SIP/voip-0000000e”, “CONNECTEDLINE(name,i)=1999 Voicemail”) in new stack
– Executing [*1999@from-internal:3] Set(“SIP/voip-0000000e”, “CONNECTEDLINE(num,i)=1999”) in new stack
– Executing [*1999@from-internal:4] Macro(“SIP/voip-0000000e”, “vm,1999,DIRECTDIAL,”) in new stack
– Executing [s@macro-vm:1] Macro(“SIP/voip-0000000e”, “user-callerid,SKIPTTL”) in new stack
– Executing [s@macro-user-callerid:1] Set(“SIP/voip-0000000e”, “TOUCH_MONITOR=1499406780.22”) in new stack
– Executing [s@macro-user-callerid:2] Set(“SIP/voip-0000000e”, “AMPUSER=5551234567”) in new stack
– Executing [s@macro-user-callerid:3] GotoIf(“SIP/voip-0000000e”, “0?report”) in new stack
– Executing [s@macro-user-callerid:4] ExecIf(“SIP/voip-0000000e”, “0?Set(REALCALLERIDNUM=5551234567)”) in new stack
– Executing [s@macro-user-callerid:5] Set(“SIP/voip-0000000e”, “AMPUSER=”) in new stack
– Executing [s@macro-user-callerid:6] GotoIf(“SIP/voip-0000000e”, “0?limit”) in new stack
– Executing [s@macro-user-callerid:7] Set(“SIP/voip-0000000e”, “AMPUSERCIDNAME=”) in new stack
– Executing [s@macro-user-callerid:8] GotoIf(“SIP/voip-0000000e”, “1?report”) in new stack
– Goto (macro-user-callerid,s,15)
– Executing [s@macro-user-callerid:15] GotoIf(“SIP/voip-0000000e”, “1?continue”) in new stack
– Goto (macro-user-callerid,s,29)
– Executing [s@macro-user-callerid:29] Set(“SIP/voip-0000000e”, “CALLERID(number)=5551234567”) in new stack
– Executing [s@macro-user-callerid:30] Set(“SIP/voip-0000000e”, “CALLERID(name)=SMITH BOB”) in new stack
– Executing [s@macro-user-callerid:31] GotoIf(“SIP/voip-0000000e”, “0?cnum”) in new stack
– Executing [s@macro-user-callerid:32] Set(“SIP/voip-0000000e”, “CDR(cnam)=SMITH BOB”) in new stack
– Executing [s@macro-user-callerid:33] Set(“SIP/voip-0000000e”, “CDR(cnum)=5551234567”) in new stack
– Executing [s@macro-user-callerid:34] Set(“SIP/voip-0000000e”, “CHANNEL(language)=en”) in new stack
– Executing [s@macro-vm:2] Set(“SIP/voip-0000000e”, “VMGAIN=”) in new stack
– Executing [s@macro-vm:3] Macro(“SIP/voip-0000000e”, “blkvm-check,”) in new stack
– Executing [s@macro-blkvm-check:1] Set(“SIP/voip-0000000e”, “GOSUB_RETVAL=TRUE”) in new stack
– Executing [s@macro-blkvm-check:2] ExecIf(“SIP/voip-0000000e”, “0?Set(GOSUB_RETVAL=TRUE)”) in new stack
– Executing [s@macro-blkvm-check:3] MacroExit(“SIP/voip-0000000e”, “”) in new stack
– Executing [s@macro-vm:4] GotoIf(“SIP/voip-0000000e”, “0?vmx,1”) in new stack
– Executing [s@macro-vm:5] Hangup(“SIP/voip-0000000e”, “”) in new stack
== Spawn extension (macro-vm, s, 5) exited non-zero on ‘SIP/voip-0000000e’ in macro ‘vm’
== Spawn extension (from-internal, *1999, 4) exited non-zero on ‘SIP/voip-0000000e’
– Executing [h@from-internal:1] Macro(“SIP/voip-0000000e”, “hangupcall”) in new stack
– Executing [s@macro-hangupcall:1] ExecIf(“SIP/voip-0000000e”, “0?Set(CDR(recordingfile)=.wav)”) in new stack
– Executing [s@macro-hangupcall:2] GotoIf(“SIP/voip-0000000e”, “1?theend”) in new stack
– Goto (macro-hangupcall,s,4)
– Executing [s@macro-hangupcall:4] ExecIf(“SIP/voip-0000000e”, “0?Set(CDR(recordingfile)=)”) in new stack
– Executing [s@macro-hangupcall:5] Hangup(“SIP/voip-0000000e”, “”) in new stack
== Spawn extension (macro-hangupcall, s, 5) exited non-zero on ‘SIP/voip-0000000e’ in macro ‘hangupcall’
== Spawn extension (from-internal, h, 1) exited non-zero on ‘SIP/voip-0000000e’
thanks