At wit ends tring to figure out whats wrong

I set up my incredible pbx and it works like a champ!! My only quirk is that i cant get faxes fowarded to my email. I changed the faxprocess pl to point to my email addy, and i changes in general settings to my email addy. No matter what i do faxes stay in root mail. And whats most frustrating, is when i go to root mailbox i can read and view fax, and i can also foward it to email of my choice?? what am i missing??

what does /var/log/maillog report as the problem ?