Hi There,
I’m very new in FreePBX and currently using version 2.5.2 and asterisk 1.4.x to support our company hotline.
I also have some problems in Inbound route queues that can not understand as well as google so many times.
- Agent phones still got some miss called even I set configure in queue as below:
-max wait time : 1 minute
-ring stategy : random ( I also have tried others like fewestcall, roundrobin…)
-agent timeout: 30 seconds
-retry/wrap-up time:0
-skip busy agent=yes
-unchecked the “auto-fill”
-disable “call-waiting” in Agent extension pages.
2.In asterisk queuelog file, I saw so many calls got the duplicated data included uniqueid,src,dst,disposition,… however, my agent just receive 1 call from this caller.
Please help to advise us for these cases and appreciate for any response.
Thanks advanced.