Asterisk commands to use

Phone Information
Phone ModelSoundPoint IP 335
UC Software Version4.0.7.2514
BootROM Software Version 5.0.7.1284

Quick question: I live in Miami FL. When someone from NYC calls me, how can i get them to choose an option.

For example: Welcome to the Veterans Community Resource Center. To better assist you, please choose from the following options.

Press 1 for an Appointment
Press 2 for Social Services
Press 3 for VA Beneifits
Press 4 for Healthcare Benefits
Press 0 for the operator

When i dial 305 396 1152, after the above statement, when i press 1 it does not go to that option. I can only leave a voice msg.