Hi,
I’ve recently upgraded to 2.5.0rc1.1 but I’m not completely sure that this is what has caused the problem since no-one else has reported anything similar.
I’ve noticed that IVR, Phonebook and voicemail prompts are not working anymore. For example when I dial *98 to access VM I hear no prompts from asterisk. Looking in the log i get
[Aug 18 15:54:32] VERBOSE[4178] logger.c: – Executing [*98@from-internal:4] Read(“SIP/8888-098b3b08”, “MAILBOX|vm-login|||3|2”) in new stack
[Aug 18 15:54:32] WARNING[4178] file.c: File vm-login does not exist in any format
I see similar problem when incoming call goes to IVR but caller doesn’t hear the ivr greeting
[Aug 18 16:05:40] VERBOSE[4213] logger.c: – Executing [s@ivr-2:11] ExecIf(“mISDN/1-u1”, “1|Background|custom/general-ivr-2”) in new stack
[Aug 18 16:05:40] WARNING[4213] file.c: File custom/general-ivr-2 does not exist in any format
[Aug 18 16:05:40] WARNING[4213] file.c: Unable to open custom/general-ivr-2 (format 0x8 (alaw)): No such file or directory
Same problem when dialling 411 to access phonebook
[Aug 18 15:47:43] WARNING[4107] file.c: File pbdirectory/first-three-letters-entry does not exist in any format
[Aug 18 15:47:43] WARNING[4107] file.c: Unable to open pbdirectory/first-three-letters-entry (format 0x8 (alaw)): No such file or directory
The above files do exist and are as follows:
-rwxrwxrwx 1 asterisk asterisk 18484 2007-12-24 08:42 /var/lib/asterisk/sounds/vm-login.alaw
-rw-rw-r-- 1 asterisk asterisk 113164 2007-12-30 10:20 /var/lib/asterisk/sounds/custom/general-ivr-2.wav
-rwxrwxrwx 1 asterisk asterisk 59052 2007-10-02 08:07 /var/www/html/admin/modules/pbdirectory/sounds/pbdirectory/first-three-letters-entry.sln
asterisk.conf is as follows:
[directories]
astetcdir => /etc/asterisk
astmoddir => /usr/lib/asterisk/modules
astvarlibdir => /var/lib/asterisk
astagidir => /var/lib/asterisk/agi-bin
astspooldir => /var/spool/asterisk
astrundir => /var/run/asterisk
astlogdir => /var/log/asterisk
[options]
transmit_silence_during_record = yes
It seems that asterisk now doesn’t know where to find these files. This was all working fine prior to upgrade but I’ve tried rolling back to prev version and same problem. It’s probably something really dumb that I’ve inadvertantly done but I’m stumped
Regards,