Assistance - Engin Trunk config and dial patterns (Australia)

General Help
1

Hi Everyone,

I’m trying to get Engin SIP trunks working on my new FreePBX and struggling. being new at this I am googling lots and have watched lots of vids etc, but I’m not sure if i have been gone down the wrong track as I’m not sure how much the info I have is SIP providor specific etc.

Outgoing Peer details are currently as follows:

type=peer
context=from-pstn
host=trunk.engin.com.au
username=xxxxxxxx (actual username)
secret=xxxxxxxxx (actual password)
qualify=yes
disallow=all
allow=ulaw&alaw
dtmfmode=rfc2833
insecure=port,invite
trustrpid=yes

Incoming user details:
secret=xxxxxxxxxx
type=user
context=from-trunk

Register String: [username]:[password]@trunk.engin.com.au

I currently have no dial pattern rules in place, but can’t get a call out if I dial a local number with any of the following syntax.

61 3 xxxx xxxx
03 xxxx xxxx
xxxx xxxx

I’m in Melbourne, I assume with no dial patters one of these options should work at least?

Can any Aussies assist with what dial patterns i should be using to send all of my calls out of this one trunk?

I also cannot get a call inbound either. What logs should I be showing here to help my cause? Any advice is welcome.

2

Try adding the following after host=trunk.engin.com.au
fromdomain=voice.mibroadband.com.au

Incoming User Context = Engin phone number

Register String: username:[email protected]/username

Also I have everything in incoming user details as blank.

I feel your pain, it took me a while to get it going, but it has been rock solid service since getting it up and running.

3

Hi Mark,

Thanks for your reply. I appreciate it! your tips have got incoming calls working for me which is great! I now need to work out what’s happening with the outgoing calls.

Got any tips based on your experience with Engin? I have a very strong feeling it is dial pattern related.

4

The only other difference I can find is
context=from-pstn-toheader
also I don’t have the trustrpid=yes

Also have you setup the outbound route correctly its in a different section to the sip trunks.

5

Outbound Route info:
Route Name: Engin
route CID : Same as main in dial number
override extension: No
Route Password: Blank
rout type: neither
Music on old: Default
Time mat Time Zone: use System timezone
Time match Time Group: Permanent Route
Route position: Engin
Optional Destination on Congestion: Normal Congestion

Again, could this be Dial pattern related? how do you have yours set?

6

Possibly just put in the dial patterns in outbound routes 04XXXXXXXX. Call your mobile see if it works.

These are the ones I have
000
04XXXXXXXX
1300XXXXXX
13XXXX
1800NXXXXXX
NXXXXXX
NXXXXXXXXX
XXXXXXXXXX

I don’t even think I need all those as I only have one trunk and I want every call to go out on that one. I am pretty sure last one will cover everything.

7

Thanks Mark, that did the trick. We are up and running!! Appreciate your help!