I have a problem and I cant solve anyway.
I have an asterisk PBX Server working fine. No problems. The extensions declared in freePBX have enabled the recording option (always) , and the voicemails is enabled with a email account to send messages for extensions.
When a extension is not on line, logged to PBX or other reason, the message resides in /var/spool/asterisk/voicemail/default/extension number. OK perfect.
This message in voicemail extension is sending to email account and receive correctly. at that point no problems.
But if I log in ARI interface, like admin or user extension, I can’t play the messages. The web interface shows the messages in voicemail but when I do clic (and double clic also) I have this error. The emerging pop up says I need an additional plugin. I suppose the web browser is not the problem. I´m using Mozilla Firefox, but I try also with IExplorer (version 6). When I clic on download in pop up and I get this error in the pop up emerged
404 File not found!
That’s not all. Sometimes, I dont know why, I cant hear them.
The same problem succeed in Callmonitor.
I try gsm and wav format with same result. In Windows client I have installed all necessary codecs and programs (with Quicktime.windows media, shockwave, flash) for web browser
Somebody can´t tell me the reason because I cant play the message recorded in the voicemail directory with ARI Browser???
maybe permissions or owner???
How I can solve this???
THANKS IN ADVANCE.
Excuse for my english language. I only speak a little bit.
More info:
Software installed:
asterisk-1.2.24 asterisk-addons-1.2.7. freepbx-2.2.0-withmodules zaptel-1.2.20.1 libpri-1.2.5
/var/spool/asterisk/voicemail/default permisions
drwx-w---- 7 asterisk asterisk 4096 2007-10-19 10:54 201
drwx-w---- 8 asterisk asterisk 4096 2007-10-19 13:38 202
drwx-w---- 7 asterisk asterisk 4096 2007-10-23 15:18 203
drwx-w---- 2 asterisk asterisk 4096 2007-10-19 10:54 greet
drwx-w---- 2 asterisk asterisk 4096 2007-10-23 15:20 INBOX
drwx-w---- 2 asterisk asterisk 4096 2007-10-19 10:54 temp
drwx-w---- 2 asterisk asterisk 4096 2007-10-23 15:20 tmp
drwx-w---- 2 asterisk asterisk 4096 2007-10-19 10:54 unavail
-rw–w---- 1 asterisk asterisk 272 2007-10-22 15:29 msg0000.txt
-rwx-w---- 1 asterisk asterisk 86444 2007-10-22 15:29 msg0000.wav
-rw–w---- 1 asterisk asterisk 272 2007-10-22 15:57 msg0001.txt
-rwx-w---- 1 asterisk asterisk 161964 2007-10-22 15:57 msg0001.wav
-rw–w---- 1 asterisk asterisk 272 2007-10-22 17:46 msg0002.txt
-rwx-w---- 1 asterisk asterisk 163564 2007-10-22 17:46 msg0002.wav
-rw–w---- 1 asterisk asterisk 273 2007-10-23 15:20 msg0003.txt
-rwx-w---- 1 asterisk asterisk 151724 2007-10-23 15:20 msg0003.wav
-rw–w---- 1 asterisk asterisk 272 2007-10-23 15:20 msg0004.txt
-rwx-w---- 1 asterisk asterisk 126124 2007-10-23 15:20 msg0004.wav