we want to enable call recording for our hotline.
So, before setting it all up, i have one question: Is there a way to give the caller the decide to disagree the call recording and let him into the IVR / queue without a recorded call?
So, if there’s no switch to do this, i got a plan to set up three IVR’s.
The first: You want not to be recordet on this call, press 1.
Then, go to main IVR, which is set to a queue and the record-switch to “no”
Or, if the caller agreed the call recording, he can press 2 and lands in the other IVR, with the same queue with the record-switch is set up to “yes”
I think that would be a solution, what do you think?