I’ve been looking over the appointment reminder module, and it looks like a very useful tool. So much so that we have purchased a license from Sangoma.
The only thing currently stopping us from moving forward with this as an option is there is a requirement that we confirm the caller prior to playing the reminder.
This is as simple as a message that says, “If this is John Smith, or their parent are guardian, press 1.”
From there, we’d play the reminder. I know the recourse is to submit a feature request, which I will do this week, but I am wondering if there is a way to amend the existing soloution with a few lines of code to help with this prerequisite.
Thanks for any ideas here.