Running FreePBX 12.0.13, with FOP2.
I work for a company that has a service department that splits their time supporting customers from three other departments. I don’t need down to the second reporting, but it would be really nice to figure out how much time they spend on each department’s customers.
Ideally, I’d love something that popped up as a web interface (FOP2 can call a URL) that made customer service reps chose between the three options on each incoming and outgoing call.
I would be equally happy with a feature code that could be dialed during the call. I.E. dial *50 during a call, and the CDR would have “50” in a field we could report on (accountcode?). Dial *51=51 in the field, dial *52 and get 52? I only really need 3. There are only 2 or 3 extensions that will need this, if that matters.