Another "unable to load configuration due to extension count being less than available" issue

OS: SHMZ 6.5
FPBX vsn: 12.0.42
PBX firmware: 6.12.65-25
deploy_type = OSS
mode: device and users

Hi,

After removing a hundred or so WebRTC phones I’m now unable to apply the change in configuration. Pressing the Apply Config button generates the following error:

Reload failed because retrieve_conf encountered an error: 1

exit: 1 found language dir fr for directory, not installed on system, skipping [FATAL] Unable to load configuration due to extension count being less than available

1 error(s) occurred, you should view the notification log on the dashboard or main screen to check for more details.

I’ve updated all modules and run an amportal restart. Despite the Devices table in the database having none of the RTC phones present and the devices being absent from the web interface a sip show peers returns a list with all of the devices present and Apply Config still generates the error.

CLI output:

# amportal restart

Fetching FreePBX settings with gen_amp_conf.php..

STOPPING ASTERISK Waiting for Asterisk to Stop Gracefully... All calls will be dropped once the timer hits 0. To cancel, press CTL-C Waiting for Asterisk to Stop 120 Asterisk Stopped

Shutting down REST applications daemon: [FAILED]

> [email protected] stop /var/www/html/admin/modules/ucpnode/node
> node_modules/forever/bin/forever stop --uid 'ucp' index.js

Shutting down Queue callback daemon: [FAILED] SETTING FILE PERMISSIONS...................Done Removing any dangling symlinks Dangling symlinks removed

STARTING ASTERISK Asterisk Started Reloading Asterisk because of Dynamic Hints Starting REST applications daemon: [ OK ] REST Applications module is not licensed. Stopping fail2ban: [ OK ] Starting fail2ban: [ OK ]

> [email protected] start /var/www/html/admin/modules/ucpnode/node
> node_modules/forever/bin/forever start -m 1 -a -l $ASTLOGDIR/ucp_forever.log -o $ASTLOGDIR/ucp_out.log -e $ASTLOGDIR/ucp_err.log --uid 'ucp' index.js

warn: --minUptime not set. Defaulting to: 1000ms warn: --spinSleepTime not set. Your script will exit if it does not stay up for at least 1000ms info: Forever processing file: index.js Starting Queue callback daemon: [ OK ] vqplus module is not licensed.

The logfile around an attempted Apply Config indicates more is going on though it isn’t excessively verbose.

/var/log/asterisk/freepbx.log

[2015-Mar-06 01:02:12] [PHP-NOTICE] (/var/www/html/admin/libraries/view.functions.php:57) - Undefined variable: amp_conf [2015-Mar-06 01:02:13] [PHP-WARNING] (/var/www/html/admin/modules/cxpanel/brand.php:3) - file_get_contents(/etc/schmooze/operator-panel-brand): failed to open stream: No such file or directory [2015-Mar-06 01:02:13] [WARNING] (libraries/modulefunctions.legacy.php:7) - Depreciated Function module_getinfo detected in /var/www/html/admin/modules/cxpanel/functions.inc.php on line 48 [2015-Mar-06 01:02:13] [INFO] (bin/retrieve_conf:129) - found language dir fr for directory, not installed on system, skipping [2015-Mar-06 01:02:13] [WARNING] (libraries/modulefunctions.legacy.php:7) - Depreciated Function module_getinfo detected in /var/www/html/admin/libraries/featurecodes.functions.php on line 42 [2015-Mar-06 01:02:13] [WARNING] (libraries/modulefunctions.legacy.php:7) - Depreciated Function module_getinfo detected in /var/www/html/admin/libraries/featurecodes.functions.php on line 42

[2015-Mar-06 01:02:13] [WARNING] (libraries/modulefunctions.legacy.php:7) - Depreciated Function module_getinfo detected in /var/www/html/admin/libraries/featurecodes.functions.php on line 42 [2015-Mar-06 01:02:13] [WARNING] (libraries/modulefunctions.legacy.php:7) - Depreciated Function module_getinfo detected in /var/www/html/admin/libraries/featurecodes.functions.php on line 42 [2015-Mar-06 01:02:13] [PHP-WARNING] (/var/www/html/admin/modules/cxpanel/brand.php:3) - file_get_contents(/etc/schmooze/operator-panel-brand): failed to open stream: No such file or directory [2015-Mar-06 01:02:13] [WARNING] (libraries/modulefunctions.legacy.php:7) - Depreciated Function module_getinfo detected in /var/www/html/admin/modules/cxpanel/functions.inc.php on line 48 [2015-Mar-06 01:02:13] [PHP-NOTICE] (/var/www/html/admin/modules/queues/functions.inc/dialplan.php:446) - Undefined variable: device_list [2015-Mar-06 01:02:13] [PHP-WARNING] (/var/www/html/admin/modules/queues/functions.inc/dialplan.php:446) - Invalid argument supplied for foreach() [2015-Mar-06 01:02:13] [PHP-NOTICE] (/var/www/html/admin/modules/queues/functions.inc/dialplan.php:495) - Undefined variable: bmo [2015-Mar-06 01:02:13] [PHP-NOTICE] (/var/www/html/admin/modules/queues/functions.inc/dialplan.php:501) - Undefined variable: cos [2015-Mar-06 01:02:13] [PHP-NOTICE] (/var/www/html/admin/modules/queues/functions.inc/dialplan.php:512) - Undefined variable: device_list [2015-Mar-06 01:02:13] [PHP-WARNING] (/var/www/html/admin/modules/queues/functions.inc/dialplan.php:512) - Invalid argument supplied for foreach() [2015-Mar-06 01:02:13] [FATAL] (libraries/utility.functions.php:469) - Unable to load configuration due to extension count being less than available [2015-Mar-06 01:02:13] [CRITICAL] (BMO/Notifications.class.php:461) - [NOTIFICATION]-[freepbx]-[RCONFFAIL] - retrieve_conf failed, config not applied (Reload failed because retrieve_conf encountered an error: 1)

I’m out of ideas so any help or advice would be gratefully received.

thanks
a.

You could have just done that by uninstalling the WebRTC module.

That is correct. Until you can reload they will still be there

The solution is uninstall the webrtc module and next time please remove the devices through webrtc which is a part of user manager so that all relationships can be deleted. Simply deleting them through “devices” won’t do it.

Sorted, thanks.

Evidently I’d gone snow blind.

a.