Announcement of the agent answering the call

FreePBX Applications / Modules
1

Hi,
In our scenario we have a queue with multiple agents answering the call.
After the Music on Hold (that is play if all the agents are busy) we’d like to play an announcement to the call sender like: “Answer the call: Agent Jhon” or: “Answer the call the agent 35”, and then the agent is put online with the call sender.

It’s possible with Freepbx?

2

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.