Announcement in follow me. Busy problem

funny_bunny · July 16, 2012, 1:34pm

Good day.

When I choose to play announcement in extension follow me settings everything works fine…

On first call

On second call (when callee is still off hook with first caller) the announcement will be played and then busy signal.

Is it possible to play announcement only if target extension if available for call?

Callers are very angry when they here announcement and then beep-beep-beep instead of ringing.

SkykingOH · July 16, 2012, 1:51pm

Need supporting information on your system (system type, versions etc).

Also log output when the error condition occurs.

funny_bunny · July 16, 2012, 2:30pm

Here goes the log.

101 called 180, heard playback(numbers) and was bridged with 180. They are talking, call waiting is disabled.

103 called 180, heard playback(numbers) and got hungup. It makes him very upset(

Asterisk 1.8.7.0 built by palosanto @ rpmbuild64-2.elastix.palosanto.com on a x86_64

== Using SIP RTP TOS bits 184 == Using SIP RTP CoS mark 5 -- Executing [180@from-internal:1] GotoIf("SIP/101-00000105", "0?ext-local,180,1") in new stack -- Executing [180@from-internal:2] Macro("SIP/101-00000105", "user-callerid,") in new stack -- Executing [s@macro-user-callerid:1] Set("SIP/101-00000105", "AMPUSER=101") in new stack -- Executing [s@macro-user-callerid:2] GotoIf("SIP/101-00000105", "0?report") in new stack -- Executing [s@macro-user-callerid:3] ExecIf("SIP/101-00000105", "1?Set(REALCALLERIDNUM=101)") in new stack -- Executing [s@macro-user-callerid:4] Set("SIP/101-00000105", "AMPUSER=101") in new stack -- Executing [s@macro-user-callerid:5] Set("SIP/101-00000105", "AMPUSERCIDNAME=root") in new stack -- Executing [s@macro-user-callerid:6] GotoIf("SIP/101-00000105", "0?report") in new stack -- Executing [s@macro-user-callerid:7] Set("SIP/101-00000105", "AMPUSERCID=101") in new stack -- Executing [s@macro-user-callerid:8] Set("SIP/101-00000105", "CALLERID(all)="root" <101>") in new stack -- Executing [s@macro-user-callerid:9] ExecIf("SIP/101-00000105", "0?Set(CHANNEL(language)=)") in new stack -- Executing [s@macro-user-callerid:10] GotoIf("SIP/101-00000105", "0?continue") in new stack -- Executing [s@macro-user-callerid:11] Set("SIP/101-00000105", "__TTL=64") in new stack -- Executing [s@macro-user-callerid:12] GotoIf("SIP/101-00000105", "1?continue") in new stack -- Goto (macro-user-callerid,s,19) -- Executing [s@macro-user-callerid:19] Set("SIP/101-00000105", "CALLERID(number)=101") in new stack -- Executing [s@macro-user-callerid:20] Set("SIP/101-00000105", "CALLERID(name)=root") in new stack -- Executing [s@macro-user-callerid:21] NoOp("SIP/101-00000105", "Using CallerID "root" <101>") in new stack -- Executing [180@from-internal:3] Set("SIP/101-00000105", "__EXTTOCALL=180") in new stack -- Executing [180@from-internal:4] GotoIf("SIP/101-00000105", "1?skipdb") in new stack -- Goto (from-internal,180,6) -- Executing [180@from-internal:6] Set("SIP/101-00000105", "__NODEST=") in new stack -- Executing [180@from-internal:7] Set("SIP/101-00000105", "__BLKVM_OVERRIDE=BLKVM/180/SIP/101-00000105") in new stack -- Executing [180@from-internal:8] Set("SIP/101-00000105", "__BLKVM_BASE=180") in new stack -- Executing [180@from-internal:9] Set("SIP/101-00000105", "DB(BLKVM/180/SIP/101-00000105)=TRUE") in new stack -- Executing [180@from-internal:10] Set("SIP/101-00000105", "RRNODEST=") in new stack -- Executing [180@from-internal:11] Set("SIP/101-00000105", "__NODEST=180") in new stack -- Executing [180@from-internal:12] GosubIf("SIP/101-00000105", "0?sub-fmsetcid,s,1") in new stack -- Executing [180@from-internal:13] Set("SIP/101-00000105", "RecordMethod=Group") in new stack -- Executing [180@from-internal:14] Macro("SIP/101-00000105", "record-enable,180-180,Group") in new stack -- Executing [s@macro-record-enable:1] GotoIf("SIP/101-00000105", "1?check") in new stack -- Goto (macro-record-enable,s,4) -- Executing [s@macro-record-enable:4] ExecIf("SIP/101-00000105", "0?MacroExit()") in new stack -- Executing [s@macro-record-enable:5] GotoIf("SIP/101-00000105", "1?Group:OUT") in new stack -- Goto (macro-record-enable,s,6) -- Executing [s@macro-record-enable:6] Set("SIP/101-00000105", "LOOPCNT=2") in new stack -- Executing [s@macro-record-enable:7] Set("SIP/101-00000105", "ITER=1") in new stack -- Executing [s@macro-record-enable:8] GotoIf("SIP/101-00000105", "1?continue") in new stack -- Goto (macro-record-enable,s,13) -- Executing [s@macro-record-enable:13] Set("SIP/101-00000105", "ITER=2") in new stack -- Executing [s@macro-record-enable:14] GotoIf("SIP/101-00000105", "1?begin") in new stack -- Goto (macro-record-enable,s,8) -- Executing [s@macro-record-enable:8] GotoIf("SIP/101-00000105", "1?continue") in new stack -- Goto (macro-record-enable,s,13) -- Executing [s@macro-record-enable:13] Set("SIP/101-00000105", "ITER=3") in new stack -- Executing [s@macro-record-enable:14] GotoIf("SIP/101-00000105", "0?begin") in new stack -- Executing [s@macro-record-enable:15] GotoIf("SIP/101-00000105", "0?IN") in new stack -- Executing [s@macro-record-enable:16] ExecIf("SIP/101-00000105", "1?MacroExit()") in new stack -- Executing [180@from-internal:15] Set("SIP/101-00000105", "RingGroupMethod=ringallv2") in new stack -- Executing [180@from-internal:16] Set("SIP/101-00000105", "_FMGRP=180") in new stack -- Executing [180@from-internal:17] GotoIf("SIP/101-00000105", "0?DIALGRP") in new stack -- Executing [180@from-internal:18] Answer("SIP/101-00000105", "") in new stack -- Executing [180@from-internal:19] Wait("SIP/101-00000105", "1") in new stack -- Executing [180@from-internal:20] Playback("SIP/101-00000105", "custom/numbers") in new stack -- <SIP/101-00000105> Playing 'custom/numbers.slin' (language 'en') -- Executing [180@from-internal:21] GotoIf("SIP/101-00000105", "0?doconfirm") in new stack -- Executing [180@from-internal:22] Macro("SIP/101-00000105", "dial,20,tTr,180") in new stack -- Executing [s@macro-dial:1] GotoIf("SIP/101-00000105", "1?dial") in new stack -- Goto (macro-dial,s,3) -- Executing [s@macro-dial:3] AGI("SIP/101-00000105", "dialparties.agi") in new stack -- Launched AGI Script /var/lib/asterisk/agi-bin/dialparties.agi dialparties.agi: Starting New Dialparties.agi dialparties.agi: Caller ID name is 'root' number is '101' > dialparties.agi: USE_CONFIRMATION: 'FALSE' > dialparties.agi: RINGGROUP_INDEX: '' dialparties.agi: Methodology of ring is 'ringallv2' -- dialparties.agi: Added extension 180 to extension map > dialparties.agi: got fmgrp_prering: 2, fmgrp_grptime: 20 > dialparties.agi: fmgrp_totalprering: 22 > dialparties.agi: found extension in pre-ring and array > dialparties.agi: ringallv2 ring times: REALPRERING: 22, PRERING: 2 -- dialparties.agi: Extension 180 cf is disabled -- dialparties.agi: Extension 180 do not disturb is disabled > dialparties.agi: extnum 180 has: cw: 0; hascfb: 0 [] hascfu: 0 [] dialparties.agi: EXTENSION_STATE: 0 (NOT_INUSE) dialparties.agi: Extension 180 has ExtensionState: 0 -- dialparties.agi: Checking CW and CFB status for extension 180 -- dialparties.agi: dbset CALLTRACE/180 to 101 -- dialparties.agi: Filtered ARG3: 180 > dialparties.agi: NODEST: 180 adding M(auto-blkvm) to dialopts: tTrM(auto-blkvm) > dialparties.agi: NODEST: 180 blkvm enabled macro already in dialopts: tTrM(auto-blkvm) -- <SIP/101-00000105>AGI Script dialparties.agi completed, returning 0 -- Executing [s@macro-dial:7] Dial("SIP/101-00000105", "SIP/180,22,tTrM(auto-blkvm)") in new stack == Using SIP RTP TOS bits 184 == Using SIP RTP CoS mark 5 -- Called SIP/180 -- SIP/180-00000106 is ringing -- SIP/180-00000106 answered SIP/101-00000105 -- Executing [s@macro-auto-blkvm:1] Set("SIP/180-00000106", "__MACRO_RESULT=") in new stack -- Executing [s@macro-auto-blkvm:2] NoOp("SIP/180-00000106", "Deleting: BLKVM/180/SIP/101-00000105 TRUE") in new stack == Using SIP RTP TOS bits 184 == Using SIP RTP CoS mark 5 -- Executing [180@from-internal:1] GotoIf("SIP/103-00000107", "0?ext-local,180,1") in new stack -- Executing [180@from-internal:2] Macro("SIP/103-00000107", "user-callerid,") in new stack -- Executing [s@macro-user-callerid:1] Set("SIP/103-00000107", "AMPUSER=103") in new stack -- Executing [s@macro-user-callerid:2] GotoIf("SIP/103-00000107", "0?report") in new stack -- Executing [s@macro-user-callerid:3] ExecIf("SIP/103-00000107", "1?Set(REALCALLERIDNUM=103)") in new stack -- Executing [s@macro-user-callerid:4] Set("SIP/103-00000107", "AMPUSER=103") in new stack -- Executing [s@macro-user-callerid:5] Set("SIP/103-00000107", "AMPUSERCIDNAME=ekorolev") in new stack -- Executing [s@macro-user-callerid:6] GotoIf("SIP/103-00000107", "0?report") in new stack -- Executing [s@macro-user-callerid:7] Set("SIP/103-00000107", "AMPUSERCID=103") in new stack -- Executing [s@macro-user-callerid:8] Set("SIP/103-00000107", "CALLERID(all)="ekorolev" <103>") in new stack -- Executing [s@macro-user-callerid:9] ExecIf("SIP/103-00000107", "0?Set(CHANNEL(language)=)") in new stack -- Executing [s@macro-user-callerid:10] GotoIf("SIP/103-00000107", "0?continue") in new stack -- Executing [s@macro-user-callerid:11] Set("SIP/103-00000107", "__TTL=64") in new stack -- Executing [s@macro-user-callerid:12] GotoIf("SIP/103-00000107", "1?continue") in new stack -- Goto (macro-user-callerid,s,19) -- Executing [s@macro-user-callerid:19] Set("SIP/103-00000107", "CALLERID(number)=103") in new stack -- Executing [s@macro-user-callerid:20] Set("SIP/103-00000107", "CALLERID(name)=ekorolev") in new stack -- Executing [s@macro-user-callerid:21] NoOp("SIP/103-00000107", "Using CallerID "ekorolev" <103>") in new stack -- Executing [180@from-internal:3] Set("SIP/103-00000107", "__EXTTOCALL=180") in new stack -- Executing [180@from-internal:4] GotoIf("SIP/103-00000107", "1?skipdb") in new stack -- Goto (from-internal,180,6) -- Executing [180@from-internal:6] Set("SIP/103-00000107", "__NODEST=") in new stack -- Executing [180@from-internal:7] Set("SIP/103-00000107", "__BLKVM_OVERRIDE=BLKVM/180/SIP/103-00000107") in new stack -- Executing [180@from-internal:8] Set("SIP/103-00000107", "__BLKVM_BASE=180") in new stack -- Executing [180@from-internal:9] Set("SIP/103-00000107", "DB(BLKVM/180/SIP/103-00000107)=TRUE") in new stack -- Executing [180@from-internal:10] Set("SIP/103-00000107", "RRNODEST=") in new stack -- Executing [180@from-internal:11] Set("SIP/103-00000107", "__NODEST=180") in new stack -- Executing [180@from-internal:12] GosubIf("SIP/103-00000107", "0?sub-fmsetcid,s,1") in new stack -- Executing [180@from-internal:13] Set("SIP/103-00000107", "RecordMethod=Group") in new stack -- Executing [180@from-internal:14] Macro("SIP/103-00000107", "record-enable,180-180,Group") in new stack -- Executing [s@macro-record-enable:1] GotoIf("SIP/103-00000107", "1?check") in new stack -- Goto (macro-record-enable,s,4) -- Executing [s@macro-record-enable:4] ExecIf("SIP/103-00000107", "0?MacroExit()") in new stack -- Executing [s@macro-record-enable:5] GotoIf("SIP/103-00000107", "1?Group:OUT") in new stack -- Goto (macro-record-enable,s,6) -- Executing [s@macro-record-enable:6] Set("SIP/103-00000107", "LOOPCNT=2") in new stack -- Executing [s@macro-record-enable:7] Set("SIP/103-00000107", "ITER=1") in new stack -- Executing [s@macro-record-enable:8] GotoIf("SIP/103-00000107", "1?continue") in new stack -- Goto (macro-record-enable,s,13) -- Executing [s@macro-record-enable:13] Set("SIP/103-00000107", "ITER=2") in new stack -- Executing [s@macro-record-enable:14] GotoIf("SIP/103-00000107", "1?begin") in new stack -- Goto (macro-record-enable,s,8) -- Executing [s@macro-record-enable:8] GotoIf("SIP/103-00000107", "1?continue") in new stack -- Goto (macro-record-enable,s,13) -- Executing [s@macro-record-enable:13] Set("SIP/103-00000107", "ITER=3") in new stack -- Executing [s@macro-record-enable:14] GotoIf("SIP/103-00000107", "0?begin") in new stack -- Executing [s@macro-record-enable:15] GotoIf("SIP/103-00000107", "0?IN") in new stack -- Executing [s@macro-record-enable:16] ExecIf("SIP/103-00000107", "1?MacroExit()") in new stack -- Executing [180@from-internal:15] Set("SIP/103-00000107", "RingGroupMethod=ringallv2") in new stack -- Executing [180@from-internal:16] Set("SIP/103-00000107", "_FMGRP=180") in new stack -- Executing [180@from-internal:17] GotoIf("SIP/103-00000107", "0?DIALGRP") in new stack -- Executing [180@from-internal:18] Answer("SIP/103-00000107", "") in new stack -- Executing [180@from-internal:19] Wait("SIP/103-00000107", "1") in new stack -- Executing [180@from-internal:20] Playback("SIP/103-00000107", "custom/numbers") in new stack -- <SIP/103-00000107> Playing 'custom/numbers.slin' (language 'en') -- Executing [180@from-internal:21] GotoIf("SIP/103-00000107", "0?doconfirm") in new stack -- Executing [180@from-internal:22] Macro("SIP/103-00000107", "dial,20,tTr,180") in new stack -- Executing [s@macro-dial:1] GotoIf("SIP/103-00000107", "1?dial") in new stack -- Goto (macro-dial,s,3) -- Executing [s@macro-dial:3] AGI("SIP/103-00000107", "dialparties.agi") in new stack -- Launched AGI Script /var/lib/asterisk/agi-bin/dialparties.agi dialparties.agi: Starting New Dialparties.agi dialparties.agi: Caller ID name is 'ekorolev' number is '103' > dialparties.agi: USE_CONFIRMATION: 'FALSE' > dialparties.agi: RINGGROUP_INDEX: '' dialparties.agi: Methodology of ring is 'ringallv2' -- dialparties.agi: Added extension 180 to extension map > dialparties.agi: got fmgrp_prering: 2, fmgrp_grptime: 20 > dialparties.agi: fmgrp_totalprering: 22 > dialparties.agi: found extension in pre-ring and array > dialparties.agi: ringallv2 ring times: REALPRERING: 22, PRERING: 2 -- dialparties.agi: Extension 180 cf is disabled -- dialparties.agi: Extension 180 do not disturb is disabled > dialparties.agi: extnum 180 has: cw: 0; hascfb: 0 [] hascfu: 0 [] dialparties.agi: EXTENSION_STATE: 1 (INUSE) dialparties.agi: Extension 180 has ExtensionState: 1 -- dialparties.agi: Checking CW and CFB status for extension 180 dialparties.agi: Extension 180 is not available to be called dialparties.agi: Extension 180 has call waiting disabled -- dialparties.agi: Filtered ARG3: > dialparties.agi: NODEST: 180 adding M(auto-blkvm) to dialopts: tTrM(auto-blkvm) > dialparties.agi: NODEST: 180 blkvm enabled macro already in dialopts: tTrM(auto-blkvm) -- <SIP/103-00000107>AGI Script dialparties.agi completed, returning 0 -- Executing [s@macro-dial:4] NoOp("SIP/103-00000107", "Returned from dialparties with no extensions to call and DIALSTATUS: BUSY") in new stack -- Executing [180@from-internal:23] Goto("SIP/103-00000107", "nextstep") in new stack -- Goto (from-internal,180,25) -- Executing [180@from-internal:25] Set("SIP/103-00000107", "RingGroupMethod=") in new stack -- Executing [180@from-internal:26] GotoIf("SIP/103-00000107", "0?nodest") in new stack -- Executing [180@from-internal:27] Set("SIP/103-00000107", "__NODEST=") in new stack -- Executing [180@from-internal:28] NoOp("SIP/103-00000107", "Deleting: BLKVM/180/SIP/103-00000107 TRUE") in new stack -- Executing [180@from-internal:29] Goto("SIP/103-00000107", "app-blackhole,hangup,1") in new stack -- Goto (app-blackhole,hangup,1) -- Executing [hangup@app-blackhole:1] NoOp("SIP/103-00000107", "Blackhole Dest: Hangup") in new stack -- Executing [hangup@app-blackhole:2] Hangup("SIP/103-00000107", "") in new stack == Spawn extension (app-blackhole, hangup, 2) exited non-zero on 'SIP/103-00000107'

SkykingOH · July 16, 2012, 4:12pm

Not sure why, but this is the key for your issue:

dialparties.agi: Checking CW and CFB status for extension 180
dialparties.agi: Extension 180 is not available to be called

dicko · July 16, 2012, 10:16pm

quote from OP:-

101 called 180, heard playback(numbers) and was bridged with 180. They are talking, call waiting is disabled.

you say that 180 is on the phone and 180 call waiting is disabled, maybe that’s why 180 is unavailable for the second caller?

Theoretically the call to 180 would honor the follow me list if so setup. If none are available and 180 has vmail and the call should at least end up there.

The Announcement is played before the follow me logic is followed, to less confuse yourself turn off the announcement as you debug

Regards

dicko

funny_bunny · July 18, 2012, 11:39am

101 called 180, heard playback(numbers) and was bridged with 180. They are talking, >>call waiting is disabled.

you say that 180 is on the phone and 180 call waiting is disabled, maybe that’s why >180 is unavailable for the second caller?

Yes, 180 is unavailable.

Why caller first hear announcement and only then hang up?

He must just hang up because destination is unavailable. Announcement wastes time and confuses user a lot. (((

dicko · July 18, 2012, 12:06pm

The announcement is to let the caller know that there will be a delay as the system attempts to “follow you” as your primary destination might be unavailable and to not be too confused with a longer than normal answer time, in your case you have set up the system so that there is no where to follow you to when your primary destination is unavailable.

I suggest that it is in fact you that is confused as to how “follow me” is designed to work .

funny_bunny · July 18, 2012, 1:03pm

in your case you have set up the system so that there is no where to follow you to when your primary destination is unavailable.

How to do it?

When I leave “Follow-Me List:” empty and try to submit, Freepbx demands extension in this field.

dicko · July 18, 2012, 2:04pm

Don’t leave it empty, if you do then you can’t be “followed”

SkykingOH · July 18, 2012, 2:04pm

Turn off follow me for that extension.

funny_bunny · July 18, 2012, 2:33pm

But how to keep announcement before connecting if I turn follow me off?

dicko · July 18, 2012, 3:26pm

you can’t, it’s part of the “follow me” context.

funny_bunny · July 19, 2012, 9:27am

Doesnt it look like bug?

“Hello, u called mr. Henderson, please be polite” - and instead of rings -> hang up.

Whatever.

I found another solution: Dial parameter A

Place in extension dial string “SIP/180,A(/var/lib/asterisk/sounds/dollar)”

It is recognised
"Executing [s@macro-dial-one:37] Dial(“SIP/181-00000115”, “SIP/180,A(/var/lib/asterisk/sounds/dollar),”",tTr") in new stack
== Using SIP RTP TOS bits 184
== Using SIP RTP CoS mark 5
– Called SIP/180
– SIP/180-0000011a is ringing"

But no audiofile played(