Announce position not working/playing

I still have no luck with getting this to work.
i now have muliple queues but on none of them the “announce caller position” is playing in any language.
tried everything i could think off.
i am at a loss here.

I just noticed this issue as well. The issue seems to be that all caller announcement features do not play (position or ivr breakout) if anyone is in a ringing state. If you bring down your Agent Timeout to something short to test (ex : 15 secs) you will hear these options when the agent stops ringing!

Can you confirm you have the same behaviour?

I’m not sure if it’s always been the case I just noticed this because we had a queue with Agent Timeout set to Unlimited and it would never play.

Has anyone seen this work previously with the Agent Timeout set to Unlimited ?

Asterisk cannot ring agents and play comfort messages at the same time. This works both ways, and if you want to use a lot of comfort messages, but not miss an agent, you need to record them as part of music on hold, rather than use the standard mechanism.

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.