Announce caller position in queue


This might be an Asterisk issue but I’m not sure. Maybe anyone can help me with this.

In my queue I’d like to announce the callers position every 15 seconds. This works except for one thing. When the system is announcing the position to the caller the agent phones stop ringing (for about 10 seconds). When the position announcement is ready the phones continue ringing until the next time the position is announced. What can we do to fix this?

Kind regards,