Yes, it is possible to have the IVR direct a call to the fax receive. In the past, I’ve created a ring group that calls 666# (where 666 is the built-in number you can dial locally to go into fax receive mode), and then put that ring group as the destination for a choice in the ivr. The last time I tried the ring-group trick (to dial something in the internal context) with FreePBX though it didn’t work. Another option is probably to construct a custom context that does the fax receive (find 666 in the *.conf files for example).
Also, I’ve had difficulties with being able to consistently receive faxes without it bombing out partway through the page - but I hear that Trixbox may have better results.
On multiple pages - that’s no problem, once you’re into fax receive mode, whatever the other end sends is converted either into a matching multi-page tif or pdf and delivered via e-mail.
Yes, you may need to tweak the echo cancellation & gains in order to get better results.
-----Original Message-----
From: [email protected]
[mailto:[email protected]]On Behalf Of
typoonau
Sent: Thursday, July 20, 2006 09:43
To: [email protected]
Subject: [Amportal-users] Set up fax gateway solution with Digium
hardware
We would like to provide fax service to our customer with Digium PRI card, is it possible to achieve the following IVR/Fax scenario:
- The customer rings a 1300 number and answer by the IVR
- Customer authenticate with mysql DB by key in account number as DTMF digits
- Upon successfully login, IVR provide main menu with 2 options:
1 for voice mail (allow user to leave a message)
2 for receive inbound fax (the idea is to receive the fax and converted in tiff file).
Please note: for option 2, the IVR will play a beep sound to signal the caller to press a start/send button in their fax machine to send the pages across.
Questions:
Can we place IVR in front of the fax? The idea is to keep the Call ID consistent. If not, what is an alternative solution?
Is it possible to receive multiple fax pages?
I am aware that Digium card has on-board echo cancellation, to use for voice and fax, this feature has to be turned off, does the voice quality be affected by turning off echo cancellation?
what speed / resolution does it support?
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