Let me preface by saying I’ve searched high and low for answers, but if I missed one, I apologize, and please link me… I am trying to use predictive dialing and have chosen Loway’s Wombat Dialer (we already use their QueueMetrics product). My current issue is routing/hanging up on answering machines. Loway has suggested I use Asterisk’s AMD - I just want to hang-up on answering machines, and route real people to a queue. But I cannot find the amd.conf file… I’ve seen other posts stating Asterisk loads the AMD module, but FreePBX doesn’t create the config, and I also see “app_amd.so” in my modules folder so I’m wondering: Can I just create the amd.conf file in /etc/asterisk and get rolling? Do I need to load the module through the FreePBX GUI? How can I get this thing up and running? I can figure out the dialplan and mess with AMD’s timing and level checks, but I don’t even know where to start on getting the dang AMD running - and knowing that often FreePBX doesn’t want me to edit the standard conf files, I don’t want to blindly throw a new config file and change my dialplan, without getting some advisement.
Thank you all!