Allowing outside callers to dial the queue number directly as if it was an extension

queue
configuration
freepbx
Tags: #<Tag:0x00007f702c9b30b8> #<Tag:0x00007f702c9b2f00> #<Tag:0x00007f702c9b2b40>

(United States) #1

Hello all. I know this to be possible I just can’t for the life of me remember how to enable it. What I am needing tis the ability for a caller to dial the queue’s number like you can from the inside. For example if I need to speak to anyone in sales I can dial the sales queue’s number and it rings everyone is sales. I know I have seen the ability to turn that feature on but I can’t find it. Also, on the PBX that I am working on it did work in the past before I updated some of the functions in the IVRs and Time Conditions and didn’t turn anything off that I can think of that would have stopped this from working. I am using FreePBX 13.0.197.28. Thank you.


(Dpbx71) #2

What is the initial destination? For instance, IVR has direct dial enabled/disabled.


(United States) #3

The first destination is Announcements. It then filters to the Time Conditions where it is passed off to the main IVR. I have checked the IVR and it is set for direct dial. What else am I missing?


#4

direct dialing from an ivr to a queue needs you to add ext-queues to to it’s custom context includes


(United States) #5

Can you point me to the instructions on how to accomplish this? I’m not finding it in the Wiki or I’m not using the right search terms.


#6

find your IVR by it’s number in /etc/asterisk/extensions_additional.conf

If it’s [IVR-35] you will see it has at the top include => ivr-35-custom

so add to /etc/asterisk/extensions_custom.conf

[ivr-35-custom]
include => ext-queues

(Itzik) #7

I’m late here, but here are two suggestions:

  1. Hardcode the queue number as an IVR option and then send to the queue.
  2. Create a directory, add the queue extensions and then select the directory in each IVR.

(Preston McNair, ClearlyIP CRO) #8

If you would like to do this from the GUI, First Create a Miscellaneous Application That Points to your Queue.

28%20PM

Then make sure your IVR is 'Enabled for Direct Dial) for Extension Direct Dialing, this will typically point to your Directory.

58%20PM

You will then edit that directory, and add a custom entry for your Misc. Application.

10%20PM 18%20PM

Now when you call into your IVR, you should be able to dial your Misc. Application location and be routed to your Queue. I like to do the Misc. Application destination so that internal users can also set up speed dials directly to IVR (for Example a support IVR that asks for more product choices, instead of just routing directly into a support queue.). You, of course, can add a Custom Listing to your Directory pointing to your queue if you wish.


(Jared Busch) #9

Best suggestion IMO.
image