All lines show busy


(Albania) #1

Hi there,

I am facing an issue. I have 4 registered trunks that we’ve been using until Friday. Today I can’t make any call as all the lines show busy on my softphones on every extension.

Any tips please?


(Albania) #2

484451 [2021-02-22 10:56:01] VERBOSE[8928][C-00000001] pbx.c: Executing [s@macro-dialout-trunk-predial-hook:1] MacroExit(“PJSIP/1004-00000000”, “”) in new stack
484452 [2021-02-22 10:56:01] VERBOSE[8928][C-00000001] pbx.c: Executing [s@macro-dialout-trunk:20] GotoIf(“PJSIP/1004-00000000”, “0?skipcrm”) in new stack
484453 [2021-02-22 10:56:01] VERBOSE[8928][C-00000001] pbx.c: Executing [s@macro-dialout-trunk:21] Set(“PJSIP/1004-00000000”, “__CRM_DIRECTION=OUTBOUND”) in new stack
484454 [2021-02-22 10:56:01] VERBOSE[8928][C-00000001] pbx.c: Executing [s@macro-dialout-trunk:22] Set(“PJSIP/1004-00000000”, “__CRM_DESTINATION=00393803883671”) in new stack
484455 [2021-02-22 10:56:01] VERBOSE[8928][C-00000001] pbx.c: Executing [s@macro-dialout-trunk:23] Set(“PJSIP/1004-00000000”, “__CRM_SOURCE=1004”) in new stack
484456 [2021-02-22 10:56:01] VERBOSE[8928][C-00000001] pbx.c: Executing [s@macro-dialout-trunk:24] AGI(“PJSIP/1004-00000000”, “agi://127.0.0.1/sangomacrm.agi”) in new stack
484457 [2021-02-22 10:56:01] VERBOSE[8928][C-00000001] res_agi.c: <PJSIP/1004-00000000>AGI Script agi://127.0.0.1/sangomacrm.agi completed, returning 0
484458 [2021-02-22 10:56:01] VERBOSE[8928][C-00000001] pbx.c: Executing [s@macro-dialout-trunk:25] Set(“PJSIP/1004-00000000”, “CHANNEL(hangup_handler_push)=crm-hangup,s,1”) in new stack
484459 [2021-02-22 10:56:01] VERBOSE[8928][C-00000001] pbx.c: Executing [s@macro-dialout-trunk:26] NoOp(“PJSIP/1004-00000000”, “CRM Finished”) in new stack
484460 [2021-02-22 10:56:01] VERBOSE[8928][C-00000001] pbx.c: Executing [s@macro-dialout-trunk:27] GotoIf(“PJSIP/1004-00000000”, “0?bypass,1”) in new stack
484461 [2021-02-22 10:56:01] VERBOSE[8928][C-00000001] pbx.c: Executing [s@macro-dialout-trunk:28] ExecIf(“PJSIP/1004-00000000”, “1?Set(CONNECTEDLINE(num,i)=00393803883671)”) in new stack
484462 [2021-02-22 10:56:01] VERBOSE[8928][C-00000001] pbx.c: Executing [s@macro-dialout-trunk:29] ExecIf(“PJSIP/1004-00000000”, “1?Set(CONNECTEDLINE(name,i)=CID:1004)”) in new stack
484463 [2021-02-22 10:56:01] VERBOSE[8928][C-00000001] pbx.c: Executing [s@macro-dialout-trunk:30] ExecIf(“PJSIP/1004-00000000”, “0?Set(CONNECTEDLINE(name,i)=CID:(Hidden)1004)”) in new stack
484464 [2021-02-22 10:56:01] VERBOSE[8928][C-00000001] pbx.c: Executing [s@macro-dialout-trunk:31] GotoIf(“PJSIP/1004-00000000”, “0?customtrunk”) in new stack
484465 [2021-02-22 10:56:01] VERBOSE[8928][C-00000001] pbx.c: Executing [s@macro-dialout-trunk:32] ExecIf(“PJSIP/1004-00000000”, “0?Set(DIAL_TRUNK_OPTIONS=)”) in new stack
484466 [2021-02-22 10:56:01] VERBOSE[8928][C-00000001] pbx.c: Executing [s@macro-dialout-trunk:33] Set(“PJSIP/1004-00000000”, “HASH(__SIPHEADERS,Alert-Info)=unset”) in new stack
484467 [2021-02-22 10:56:01] VERBOSE[8928][C-00000001] pbx.c: Executing [s@macro-dialout-trunk:34] Dial(“PJSIP/1004-00000000”, “SIP/milano-4737-out/00393803883671,300,Tb(func-apply-sipheaders^s^1,(4))U(sub-send-obroute-email^00393803883671^33803883671^4^1613987761^^1004)”) in new stack
484468 [2021-02-22 10:56:01] WARNING[8928][C-00000001] channel.c: No channel type registered for ‘SIP’
484469 [2021-02-22 10:56:01] WARNING[8928][C-00000001] app_dial.c: Unable to create channel of type ‘SIP’ (cause 66 - Channel not implemented)
484470 [2021-02-22 10:56:01] VERBOSE[8928][C-00000001] app_dial.c: No devices or endpoints to dial (technology/resource)
484471 [2021-02-22 10:56:01] VERBOSE[8928][C-00000001] pbx.c: Executing [s@macro-dialout-trunk:35] NoOp(“PJSIP/1004-00000000”, “Dial failed for some reason with DIALSTATUS = CHANUNAVAIL and HANGUPCAUSE = 66”) in new stack
484472 [2021-02-22 10:56:01] VERBOSE[8928][C-00000001] pbx.c: Executing [s@macro-dialout-trunk:36] GotoIf(“PJSIP/1004-00000000”, “0?continue,1:s-CHANUNAVAIL,1”) in new stack
484473 [2021-02-22 10:56:01] VERBOSE[8928][C-00000001] pbx_builtins.c: Goto (macro-dialout-trunk,s-CHANUNAVAIL,1)
484474 [2021-02-22 10:56:01] VERBOSE[8928][C-00000001] pbx.c: Executing [s-CHANUNAVAIL@macro-dialout-trunk:1] Set(“PJSIP/1004-00000000”, “RC=66”) in new stack
484475 [2021-02-22 10:56:01] VERBOSE[8928][C-00000001] pbx.c: Executing [s-CHANUNAVAIL@macro-dialout-trunk:2] Goto(“PJSIP/1004-00000000”, “66,1”) in new stack
484476 [2021-02-22 10:56:01] VERBOSE[8928][C-00000001] pbx_builtins.c: Goto (macro-dialout-trunk,66,1)
484477 [2021-02-22 10:56:01] VERBOSE[8928][C-00000001] pbx.c: Executing [66@macro-dialout-trunk:1] Goto(“PJSIP/1004-00000000”, “continue,1”) in new stack
484478 [2021-02-22 10:56:01] VERBOSE[8928][C-00000001] pbx_builtins.c: Goto (macro-dialout-trunk,continue,1)
484479 [2021-02-22 10:56:01] VERBOSE[8928][C-00000001] pbx.c: Executing [continue@macro-dialout-trunk:1] NoOp(“PJSIP/1004-00000000”, “TRUNK Dial failed due to CHANUNAVAIL HANGUPCAUSE: 66 - failing through to other trunks”) in new stack
484480 [2021-02-22 10:56:01] VERBOSE[8928][C-00000001] pbx.c: Executing [continue@macro-dialout-trunk:2] ExecIf(“PJSIP/1004-00000000”, “1?Set(CALLERID(number)=1004)”) in new stack
484481 [2021-02-22 10:56:01] VERBOSE[8928][C-00000001] pbx.c: Executing [33803883671@Sip-MIlano-2:14] Set(“PJSIP/1004-00000000”, “CALLERID(all)=“Mondi” <1004>”) in new stack
484482 [2021-02-22 10:56:01] VERBOSE[8928][C-00000001] pbx.c: Executing [33803883671@Sip-MIlano-2:15] Set(“PJSIP/1004-00000000”, “_KEEPCID=TRUE”) in new stack
484483 [2021-02-22 10:56:01] VERBOSE[8928][C-00000001] pbx.c: Executing [33803883671@Sip-MIlano-2:16] Goto(“PJSIP/1004-00000000”, “app-blackhole,hangup,1”) in new stack
484484 [2021-02-22 10:56:01] VERBOSE[8928][C-00000001] pbx_builtins.c: Goto (app-blackhole,hangup,1)
484485 [2021-02-22 10:56:01] VERBOSE[8928][C-00000001] pbx.c: Executing [hangup@app-blackhole:1] NoOp(“PJSIP/1004-00000000”, “Blackhole Dest: Hangup”) in new stack
484486 [2021-02-22 10:56:01] VERBOSE[8928][C-00000001] pbx.c: Executing [hangup@app-blackhole:2] Hangup(“PJSIP/1004-00000000”, “”) in new stack
484487 [2021-02-22 10:56:01] VERBOSE[8928][C-00000001] pbx.c: Spawn extension (app-blackhole, hangup, 2) exited non-zero on ‘PJSIP/1004-00000000’
484488 [2021-02-22 10:56:01] VERBOSE[8928][C-00000001] app_stack.c: PJSIP/1004-00000000 Internal Gosub(crm-hangup,s,1) start
484489 [2021-02-22 10:56:01] VERBOSE[8928][C-00000001] pbx.c: Executing [s@crm-hangup:1] NoOp(“PJSIP/1004-00000000”, “Sending Hangup to CRM”) in new stack
484490 [2021-02-22 10:56:01] VERBOSE[8928][C-00000001] pbx.c: Executing [s@crm-hangup:2] NoOp(“PJSIP/1004-00000000”, “HANGUP CAUSE: 66”) in new stack
484491 [2021-02-22 10:56:01] VERBOSE[8928][C-00000001] pbx.c: Executing [s@crm-hangup:3] ExecIf(“PJSIP/1004-00000000”, “0?Set(__CRM_VOICEMAIL=)”) in new stack
484492 [2021-02-22 10:56:01] VERBOSE[8928][C-00000001] pbx.c: Executing [s@crm-hangup:4] NoOp(“PJSIP/1004-00000000”, “MASTER CHANNEL: 1613987761.0 = 1613987761.0”) in new stack
484493 [2021-02-22 10:56:01] VERBOSE[8928][C-00000001] pbx.c: Executing [s@crm-hangup:5] GotoIf(“PJSIP/1004-00000000”, “0?return”) in new stack
484494 [2021-02-22 10:56:01] VERBOSE[8928][C-00000001] pbx.c: Executing [s@crm-hangup:6] Set(“PJSIP/1004-00000000”, “__CRM_HANGUP=1”) in new stack
484495 [2021-02-22 10:56:01] VERBOSE[8928][C-00000001] pbx.c: Executing [s@crm-hangup:7] AGI(“PJSIP/1004-00000000”, “agi://127.0.0.1/sangomacrm.agi”) in new stack
484496 [2021-02-22 10:56:01] VERBOSE[8928][C-00000001] res_agi.c: <PJSIP/1004-00000000>AGI Script agi://127.0.0.1/sangomacrm.agi completed, returning 0
484497 [2021-02-22 10:56:01] VERBOSE[8928][C-00000001] pbx.c: Executing [s@crm-hangup:8] Return(“PJSIP/1004-00000000”, “”) in new stack
484498 [2021-02-22 10:56:01] VERBOSE[8928][C-00000001] app_stack.c: Spawn extension (app-blackhole, hangup, 2) exited non-zero on ‘PJSIP/1004-00000000’
484499 [2021-02-22 10:56:01] VERBOSE[8928][C-00000001] app_stack.c: PJSIP/1004-00000000 Internal Gosub(crm-hangup,s,1) complete GOSUB_RETVAL=
484500 [2021-02-22 10:56:02] WARNING[8457] res_pjsip_pubsub.c: No registered subscribe handler for event presence.winfo from 1004
484501 [2021-02-22 10:56:02] WARNING[8457] res_pjsip_pubsub.c: No registered publish handler for event presence from 1004
484502 [2021-02-22 10:56:02] WARNING[8457] res_pjsip_pubsub.c: No registered publish handler for event presence from 1002
484503 [2021-02-22 10:56:02] WARNING[8457] res_pjsip_pubsub.c: No registered subscribe handler for event presence.winfo from 1002
484504 [2021-02-22 10:56:05] VERBOSE[8457] res_pjsip/pjsip_configuration.c: Endpoint 1009 is now Reachable
484505 [2021-02-22 10:56:05] VERBOSE[8457] res_pjsip/pjsip_options.c: Contact 1009/sip:1009@192.168.88.90:57120;rinstance=535cb0364bd07365 is now Reachable. RTT: 7.234 msec
484506 [2021-02-22 10:56:06] VERBOSE[8457] res_pjsip/pjsip_configuration.c: Endpoint 1002 is now Reachable
484507 [2021-02-22 10:56:06] VERBOSE[8457] res_pjsip/pjsip_options.c: Contact 1002/sip:1002@192.168.88.92:55748;rinstance=f401bd72a74b4b49 is now Reachable. RTT: 5.841 msec
484508 [2021-02-22 10:56:31] VERBOSE[8457] res_pjsip/pjsip_configuration.c: Endpoint 1010 is now Reachable
484509 [2021-02-22 10:56:31] VERBOSE[8457] res_pjsip/pjsip_options.c: Contact 1010/sip:1010@192.168.88.130:2614;rinstance=17bbb3fa378e2bff is now Reachable. RTT: 106.382 msec
484510 [2021-02-22 10:57:56] WARNING[8457] res_pjsip_pubsub.c: No registered publish handler for event presence from 1010
484511 [2021-02-22 10:57:56] WARNING[8457] res_pjsip_pubsub.c: No registered subscribe handler for event presence.winfo from 1010


(Albania) #3

I have checked with the voip provider and it’s not an issue with them but with my server. somehow it doesn’t work today


#4
  1. where is your PBX? Local or cloud?
  2. did the external IP or internal IP network change for the PBX?
  3. did your provider state whether they see a connection on our trunk to your PBX or not?