All lines show busy

Hi there,

I am facing an issue. I have 4 registered trunks that we’ve been using until Friday. Today I can’t make any call as all the lines show busy on my softphones on every extension.

Any tips please?

484451 [2021-02-22 10:56:01] VERBOSE[8928][C-00000001] pbx.c: Executing [[email protected]:1] MacroExit(“PJSIP/1004-00000000”, “”) in new stack
484452 [2021-02-22 10:56:01] VERBOSE[8928][C-00000001] pbx.c: Executing [[email protected]:20] GotoIf(“PJSIP/1004-00000000”, “0?skipcrm”) in new stack
484453 [2021-02-22 10:56:01] VERBOSE[8928][C-00000001] pbx.c: Executing [[email protected]:21] Set(“PJSIP/1004-00000000”, “__CRM_DIRECTION=OUTBOUND”) in new stack
484454 [2021-02-22 10:56:01] VERBOSE[8928][C-00000001] pbx.c: Executing [[email protected]:22] Set(“PJSIP/1004-00000000”, “__CRM_DESTINATION=00393803883671”) in new stack
484455 [2021-02-22 10:56:01] VERBOSE[8928][C-00000001] pbx.c: Executing [[email protected]:23] Set(“PJSIP/1004-00000000”, “__CRM_SOURCE=1004”) in new stack
484456 [2021-02-22 10:56:01] VERBOSE[8928][C-00000001] pbx.c: Executing [[email protected]:24] AGI(“PJSIP/1004-00000000”, “agi://127.0.0.1/sangomacrm.agi”) in new stack
484457 [2021-02-22 10:56:01] VERBOSE[8928][C-00000001] res_agi.c: <PJSIP/1004-00000000>AGI Script agi://127.0.0.1/sangomacrm.agi completed, returning 0
484458 [2021-02-22 10:56:01] VERBOSE[8928][C-00000001] pbx.c: Executing [[email protected]:25] Set(“PJSIP/1004-00000000”, “CHANNEL(hangup_handler_push)=crm-hangup,s,1”) in new stack
484459 [2021-02-22 10:56:01] VERBOSE[8928][C-00000001] pbx.c: Executing [[email protected]:26] NoOp(“PJSIP/1004-00000000”, “CRM Finished”) in new stack
484460 [2021-02-22 10:56:01] VERBOSE[8928][C-00000001] pbx.c: Executing [[email protected]:27] GotoIf(“PJSIP/1004-00000000”, “0?bypass,1”) in new stack
484461 [2021-02-22 10:56:01] VERBOSE[8928][C-00000001] pbx.c: Executing [[email protected]:28] ExecIf(“PJSIP/1004-00000000”, “1?Set(CONNECTEDLINE(num,i)=00393803883671)”) in new stack
484462 [2021-02-22 10:56:01] VERBOSE[8928][C-00000001] pbx.c: Executing [[email protected]:29] ExecIf(“PJSIP/1004-00000000”, “1?Set(CONNECTEDLINE(name,i)=CID:1004)”) in new stack
484463 [2021-02-22 10:56:01] VERBOSE[8928][C-00000001] pbx.c: Executing [[email protected]:30] ExecIf(“PJSIP/1004-00000000”, “0?Set(CONNECTEDLINE(name,i)=CID:(Hidden)1004)”) in new stack
484464 [2021-02-22 10:56:01] VERBOSE[8928][C-00000001] pbx.c: Executing [[email protected]:31] GotoIf(“PJSIP/1004-00000000”, “0?customtrunk”) in new stack
484465 [2021-02-22 10:56:01] VERBOSE[8928][C-00000001] pbx.c: Executing [[email protected]:32] ExecIf(“PJSIP/1004-00000000”, “0?Set(DIAL_TRUNK_OPTIONS=)”) in new stack
484466 [2021-02-22 10:56:01] VERBOSE[8928][C-00000001] pbx.c: Executing [[email protected]:33] Set(“PJSIP/1004-00000000”, “HASH(__SIPHEADERS,Alert-Info)=unset”) in new stack
484467 [2021-02-22 10:56:01] VERBOSE[8928][C-00000001] pbx.c: Executing [[email protected]:34] Dial(“PJSIP/1004-00000000”, “SIP/milano-4737-out/00393803883671,300,Tb(func-apply-sipheaders^s^1,(4))U(sub-send-obroute-email^00393803883671^33803883671^4^1613987761^^1004)”) in new stack
484468 [2021-02-22 10:56:01] WARNING[8928][C-00000001] channel.c: No channel type registered for ‘SIP’
484469 [2021-02-22 10:56:01] WARNING[8928][C-00000001] app_dial.c: Unable to create channel of type ‘SIP’ (cause 66 - Channel not implemented)
484470 [2021-02-22 10:56:01] VERBOSE[8928][C-00000001] app_dial.c: No devices or endpoints to dial (technology/resource)
484471 [2021-02-22 10:56:01] VERBOSE[8928][C-00000001] pbx.c: Executing [[email protected]:35] NoOp(“PJSIP/1004-00000000”, “Dial failed for some reason with DIALSTATUS = CHANUNAVAIL and HANGUPCAUSE = 66”) in new stack
484472 [2021-02-22 10:56:01] VERBOSE[8928][C-00000001] pbx.c: Executing [[email protected]:36] GotoIf(“PJSIP/1004-00000000”, “0?continue,1:s-CHANUNAVAIL,1”) in new stack
484473 [2021-02-22 10:56:01] VERBOSE[8928][C-00000001] pbx_builtins.c: Goto (macro-dialout-trunk,s-CHANUNAVAIL,1)
484474 [2021-02-22 10:56:01] VERBOSE[8928][C-00000001] pbx.c: Executing [[email protected]:1] Set(“PJSIP/1004-00000000”, “RC=66”) in new stack
484475 [2021-02-22 10:56:01] VERBOSE[8928][C-00000001] pbx.c: Executing [[email protected]:2] Goto(“PJSIP/1004-00000000”, “66,1”) in new stack
484476 [2021-02-22 10:56:01] VERBOSE[8928][C-00000001] pbx_builtins.c: Goto (macro-dialout-trunk,66,1)
484477 [2021-02-22 10:56:01] VERBOSE[8928][C-00000001] pbx.c: Executing [[email protected]:1] Goto(“PJSIP/1004-00000000”, “continue,1”) in new stack
484478 [2021-02-22 10:56:01] VERBOSE[8928][C-00000001] pbx_builtins.c: Goto (macro-dialout-trunk,continue,1)
484479 [2021-02-22 10:56:01] VERBOSE[8928][C-00000001] pbx.c: Executing [[email protected]:1] NoOp(“PJSIP/1004-00000000”, “TRUNK Dial failed due to CHANUNAVAIL HANGUPCAUSE: 66 - failing through to other trunks”) in new stack
484480 [2021-02-22 10:56:01] VERBOSE[8928][C-00000001] pbx.c: Executing [[email protected]:2] ExecIf(“PJSIP/1004-00000000”, “1?Set(CALLERID(number)=1004)”) in new stack
484481 [2021-02-22 10:56:01] VERBOSE[8928][C-00000001] pbx.c: Executing [[email protected]:14] Set(“PJSIP/1004-00000000”, “CALLERID(all)=“Mondi” <1004>”) in new stack
484482 [2021-02-22 10:56:01] VERBOSE[8928][C-00000001] pbx.c: Executing [[email protected]:15] Set(“PJSIP/1004-00000000”, “_KEEPCID=TRUE”) in new stack
484483 [2021-02-22 10:56:01] VERBOSE[8928][C-00000001] pbx.c: Executing [[email protected]:16] Goto(“PJSIP/1004-00000000”, “app-blackhole,hangup,1”) in new stack
484484 [2021-02-22 10:56:01] VERBOSE[8928][C-00000001] pbx_builtins.c: Goto (app-blackhole,hangup,1)
484485 [2021-02-22 10:56:01] VERBOSE[8928][C-00000001] pbx.c: Executing [[email protected]:1] NoOp(“PJSIP/1004-00000000”, “Blackhole Dest: Hangup”) in new stack
484486 [2021-02-22 10:56:01] VERBOSE[8928][C-00000001] pbx.c: Executing [[email protected]:2] Hangup(“PJSIP/1004-00000000”, “”) in new stack
484487 [2021-02-22 10:56:01] VERBOSE[8928][C-00000001] pbx.c: Spawn extension (app-blackhole, hangup, 2) exited non-zero on ‘PJSIP/1004-00000000’
484488 [2021-02-22 10:56:01] VERBOSE[8928][C-00000001] app_stack.c: PJSIP/1004-00000000 Internal Gosub(crm-hangup,s,1) start
484489 [2021-02-22 10:56:01] VERBOSE[8928][C-00000001] pbx.c: Executing [[email protected]:1] NoOp(“PJSIP/1004-00000000”, “Sending Hangup to CRM”) in new stack
484490 [2021-02-22 10:56:01] VERBOSE[8928][C-00000001] pbx.c: Executing [[email protected]:2] NoOp(“PJSIP/1004-00000000”, “HANGUP CAUSE: 66”) in new stack
484491 [2021-02-22 10:56:01] VERBOSE[8928][C-00000001] pbx.c: Executing [[email protected]:3] ExecIf(“PJSIP/1004-00000000”, “0?Set(__CRM_VOICEMAIL=)”) in new stack
484492 [2021-02-22 10:56:01] VERBOSE[8928][C-00000001] pbx.c: Executing [[email protected]:4] NoOp(“PJSIP/1004-00000000”, “MASTER CHANNEL: 1613987761.0 = 1613987761.0”) in new stack
484493 [2021-02-22 10:56:01] VERBOSE[8928][C-00000001] pbx.c: Executing [[email protected]:5] GotoIf(“PJSIP/1004-00000000”, “0?return”) in new stack
484494 [2021-02-22 10:56:01] VERBOSE[8928][C-00000001] pbx.c: Executing [[email protected]:6] Set(“PJSIP/1004-00000000”, “__CRM_HANGUP=1”) in new stack
484495 [2021-02-22 10:56:01] VERBOSE[8928][C-00000001] pbx.c: Executing [[email protected]:7] AGI(“PJSIP/1004-00000000”, “agi://127.0.0.1/sangomacrm.agi”) in new stack
484496 [2021-02-22 10:56:01] VERBOSE[8928][C-00000001] res_agi.c: <PJSIP/1004-00000000>AGI Script agi://127.0.0.1/sangomacrm.agi completed, returning 0
484497 [2021-02-22 10:56:01] VERBOSE[8928][C-00000001] pbx.c: Executing [[email protected]:8] Return(“PJSIP/1004-00000000”, “”) in new stack
484498 [2021-02-22 10:56:01] VERBOSE[8928][C-00000001] app_stack.c: Spawn extension (app-blackhole, hangup, 2) exited non-zero on ‘PJSIP/1004-00000000’
484499 [2021-02-22 10:56:01] VERBOSE[8928][C-00000001] app_stack.c: PJSIP/1004-00000000 Internal Gosub(crm-hangup,s,1) complete GOSUB_RETVAL=
484500 [2021-02-22 10:56:02] WARNING[8457] res_pjsip_pubsub.c: No registered subscribe handler for event presence.winfo from 1004
484501 [2021-02-22 10:56:02] WARNING[8457] res_pjsip_pubsub.c: No registered publish handler for event presence from 1004
484502 [2021-02-22 10:56:02] WARNING[8457] res_pjsip_pubsub.c: No registered publish handler for event presence from 1002
484503 [2021-02-22 10:56:02] WARNING[8457] res_pjsip_pubsub.c: No registered subscribe handler for event presence.winfo from 1002
484504 [2021-02-22 10:56:05] VERBOSE[8457] res_pjsip/pjsip_configuration.c: Endpoint 1009 is now Reachable
484505 [2021-02-22 10:56:05] VERBOSE[8457] res_pjsip/pjsip_options.c: Contact 1009/sip:[email protected]:57120;rinstance=535cb0364bd07365 is now Reachable. RTT: 7.234 msec
484506 [2021-02-22 10:56:06] VERBOSE[8457] res_pjsip/pjsip_configuration.c: Endpoint 1002 is now Reachable
484507 [2021-02-22 10:56:06] VERBOSE[8457] res_pjsip/pjsip_options.c: Contact 1002/sip:[email protected]:55748;rinstance=f401bd72a74b4b49 is now Reachable. RTT: 5.841 msec
484508 [2021-02-22 10:56:31] VERBOSE[8457] res_pjsip/pjsip_configuration.c: Endpoint 1010 is now Reachable
484509 [2021-02-22 10:56:31] VERBOSE[8457] res_pjsip/pjsip_options.c: Contact 1010/sip:[email protected]:2614;rinstance=17bbb3fa378e2bff is now Reachable. RTT: 106.382 msec
484510 [2021-02-22 10:57:56] WARNING[8457] res_pjsip_pubsub.c: No registered publish handler for event presence from 1010
484511 [2021-02-22 10:57:56] WARNING[8457] res_pjsip_pubsub.c: No registered subscribe handler for event presence.winfo from 1010

I have checked with the voip provider and it’s not an issue with them but with my server. somehow it doesn’t work today

  1. where is your PBX? Local or cloud?
  2. did the external IP or internal IP network change for the PBX?
  3. did your provider state whether they see a connection on our trunk to your PBX or not?

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