Alert Info

We’re using polycom phones in our office and I’m trying to get a distinctive ring for one of our inbound routes. What would I put in the Alert_Info field to make that happen?

it is controlled by your sip.cfg file so depends on how you have that configured. I believe a common value for Polycom is “Ring Answer”.

You have a few things to worry about to get this to work.

  1. Give it an Alert_Info name in FreePBX. It can be any name you like you just need to be consistent in the cfg files.

  2. Set up an alertInfo section in the sip.cfg file. Something like:

voIpProt.SIP.alertInfo.2.value=“MyAlertInfName” voIpProt.SIP.alertInfo.2.class=“5”

  1. Then in the ringType section you’d need to set up entry ‘5’ (same as class in #2 above)“MyAlertInfName” se.rt.5.type=“ring” se.rt.5.ringer=“2” se.rt.5.callWait=“6” se.rt.5.mod=“1”

where ringer= the id of the ring you want to use.