The system is Freepbx distro version 6.12.65-26 I have a customer that was used to a different system. They would get a bellcore dr1 ring for incoming calls to a group and if the call was transferred the alert info changed to something like a Bellcore dr2 so they knew not to answer the call as if it was a new incoming unanswered call. Is there a way to do this?
Thanks for the reply Alex, I found the link you sent after I posted. I applied the alert info to the incoming route ad kinda got it working. I mean kinda in that the customer is complaining that the alert info for a call that is transferred is not different. They want a ring for an intercom call, one for an outside call and one that is being transferred.