I’m trying to setup a queue, but have trouble with calls when agents are busy.
Ring strategy is ringall.
Extensions have call waiting disabled. When a call comes in, and an agent is occupied (others ring normally). Then this agent is free again, but is not ringing.
Max Wait Time: 1min 30s
Join empty: Yes
Agent timeout: 10s
Skip busy agents: No
Shouldn’t the extension ring after 1 sec after it gets free?