Agent who is logged off from Queue getting calls ( FreepBX 14)

Hi Team

Dynamic Agent who is logged off from Queue still receiving calls. Please suggest how to resolve it.

Thanks
Amardeep

Provide a call trace via pastebin: Providing Great Debug - Support Services - Documentation

Also the output of

asterisk -x"queue show"
1 Like

[[email protected] parselog]# asterisk -x “queue show”
default has 0 calls (max unlimited) in ‘ringall’ strategy (0s holdtime, 0s talktime), W:0, C:0, A:0, SL:0.0% within 0s
No Members
No Callers

6056 has 0 calls (max unlimited) in ‘rrmemory’ strategy (9s holdtime, 100s talktime), W:0, C:19, A:34, SL:100.0% within 60s
Members:
User 1 (Local/[email protected]/n from hint:[email protected]) (ringinuse disabled) (dynamic) (Invalid) has taken no calls yet
User 2 (Local/[email protected]/n from hint:[email protected]) (ringinuse disabled) (dynamic) (Not in use) has taken no calls yet
No Callers

User 1 receiving calls. I have to delete this extension.

Thanks
Amardeep

So it appears that they are actually not logged off…

Are you certain that they are a dynamic member?

You can remove the extension from the queue:

asterisk -x "queue remove member Local/[email protected]/n from 6056"

yes they are Dynamic and user logged off.

Thanks
amardeep

Which Code are you using to log that Agent on or off?

*45 to login and logout

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