Hi Team
Dynamic Agent who is logged off from Queue still receiving calls. Please suggest how to resolve it.
Thanks
Amardeep
Hi Team
Dynamic Agent who is logged off from Queue still receiving calls. Please suggest how to resolve it.
Thanks
Amardeep
Provide a call trace via pastebin: Providing Great Debug - Support Services - Documentation
Also the output of
asterisk -x"queue show"
[root@Server parselog]# asterisk -x “queue show”
default has 0 calls (max unlimited) in ‘ringall’ strategy (0s holdtime, 0s talktime), W:0, C:0, A:0, SL:0.0% within 0s
No Members
No Callers
6056 has 0 calls (max unlimited) in ‘rrmemory’ strategy (9s holdtime, 100s talktime), W:0, C:19, A:34, SL:100.0% within 60s
Members:
User 1 (Local/1141@from-queue/n from hint:1141@ext-local) (ringinuse disabled) (dynamic) (Invalid) has taken no calls yet
User 2 (Local/1064@from-queue/n from hint:1064@ext-local) (ringinuse disabled) (dynamic) (Not in use) has taken no calls yet
No Callers
User 1 receiving calls. I have to delete this extension.
Thanks
Amardeep
So it appears that they are actually not logged off…
Are you certain that they are a dynamic member?
You can remove the extension from the queue:
asterisk -x "queue remove member Local/1141@from-queue/n from 6056"
yes they are Dynamic and user logged off.
Thanks
amardeep
Which Code are you using to log that Agent on or off?
*45 to login and logout
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