Agent language announcement

Is there a way to have an agent announcement that plays you the selected language that customer chose without having to create two queues?

Please close! I was able to do this without creating different queues.

Please post how you did that, so future visitors can see your solution.

Also, if you click that little checkbox on your post, it will auto close 7 days after the last reply.

Pretty much it works like a normal announcement. I placed both recordings in the asterisk sounds path, in my case /var/lib/asterisk/sounds/custom for English files and /var/lib/asterisk/sounds/es/custom for Spanish files. Both files must have identical names. That is it, after the call goes through the languages option, it automatically chooses which agent announcement to play depending on what language the caller selected.

You can do this in the gui as well

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