Good afternoon, I have a small setup for small business and a small queue. The issue i am currently seeing that one agent is showing always in the queue even after logging off. If the agent logs in the same extension shows twice is the queue info. I have tried to force the agent out of the queue through the cli but states that the agent is not there. If both are logged in I can force the actual user out but not the duplicate. As you can see below the only difference is that the top one which is the duplicate has a space before the local. I have tried to remove the member that way also and same response.
5000 has 0 calls (max unlimited) in ‘ringall’ strategy (5s holdtime, 53s talktime), W:0, C:5, A:15, SL:100.0% within 60s
Members:
( Local/1016@from-queue/n from hint:1016@ext-local) (ringinuse enabled) (dynamic) (Not in use) has taken no calls yet
(Local/1016@from-queue/n from hint:1016@ext-local) (ringinuse enabled) (dynamic) (Not in use) has taken 3 calls (last was 137 secs ago)
No Callers