Roughly 2/3 of the phones are not checking into the phone system and registering after running all updates and Firmware updates. After logging into the phone I can see that its not provisioning correctly. We use all Sangoma S700 phones. Last night we updated the server, rebooted the server, and then downloaded/changed the firmware to the latest firmware for the phones and pushed them out. I have confirmed all phones firmware has updated however phones aren’t provisioning correctly. So far:
- Rebuilt the provision files by deleting the old ones and making new ones.
- Changed from TFTP provision to HTTP Provision
- Created a whole new template and applied it to a phone.
- If you login to the phone and go to Account -> Basic: you can see that the Primary SIP Server is set to: 10.0.0.8:
Its not set to the proper 10.0.0.8:5060 as it should be. I have factory reset the phones many times between each re-provision.
If you look at the provision file this is what you see:
<?xml version="1.0" encoding="UTF-8" ?> <hl_provision version="1"> <config version="1"> <P271>1</P271> <P47>10.0.0.8:</P47> <P4567>0</P4567> <P130>2</P130> <P52>2</P52> <P35>4350</P35> <P36>4350</P36> <P34>501ae7d9eacdfcdb50371be9139</P34> <P3>Jack-4350</P3> <P103>0</P103> <P63>0</P63> <P41602></P41602> <P41203>48</P41203> <P41303>http://10.0.0.8:82/applications.php/parking/main?linestate=$$LINESTATE$$%26amp;user=4350</P41303> <P41403>Parking</P41403> <P41503>0</P41503> <P41603>*992*8*4350</P41603> <P20200>0</P20200>
There is a lot more in the file however you can see the server is not showing, however what i have normally experienced in the past is the ports will not populate for the XML API’s, in this case it looks like they are. Any Ideas. I am lost. I placed a support ticket already but I have yet to hear back and they are down.