After 13 to 15 upgrade all endpoints are offline


#1

It looks like there was an issue with the passwords, as I see a boatload of errors like this:

[2020-07-27 23:30:40] NOTICE[33237]: res_pjsip/pjsip_distributor.c:676 log_failed_request: Request ‘REGISTER’ from ‘“3001” sip:3001@10.49.1.240’ failed for ‘10.49.1.64:5060’ (callid: xxxxx@10.49.1.64) - Failed to authenticate

(I put xxxxx in for the actual extension password)

I reset a phone to defaults, same issue.

When I manually enter the extension password into the phone GUI it rebooted and registered.

Have two offices full of down phones now…


#2

Are you using Endpoint Manager?

If so, re-generate the config for all phones then reprovision all phones.


#3

Did that. Also removed and re-added one extension from EM entirely, and reset the same handset to defaults. It wouldn’t register until I manually edited the password in the phone GUI itself.

Also changed that extension from ChanSIP to PJSIP, switched the ChanSIP and PJSIP ports to defaults (the original system was installed before PJSIP existed), and everything else I could think of. Eventually rolled back to v13 and opened a ticket. Very frustrating afternoon.


(system) closed #4

This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.