I am having issues with calls to a ring group being routed directly to voicemail and I am trying to diagnose the issue without much success. When the calls do fail, I do not even see events in the asterisk debug log/cli. I suspect that this is because when I check on the CDR status that unanswered is set to no:
trixboxceCLI> cdr status
CDR logging: enabled
CDR mode: simple
CDR output unanswered calls: no
CDR registered backend: mysql
trixboxceCLI>
I tried appending cdr_mysql.conf with the following:
;
; Note - if the database server is hosted on the same machine as the
; asterisk server, you can achieve a local Unix socket connection by
; setting hostname = localhost
;
; port and sock are both optional parameters. If hostname is specified
; and is not “localhost”, then cdr_mysql will attempt to connect to the
; port specified or use the default port. If hostname is not specified
; or if hostname is “localhost”, then cdr_mysql will attempt to connect
; to the socket file specified by sock or otherwise use the default socket
; file.
;
[global]
hostname = localhost
dbname=asteriskcdrdb
password = amp109
user = asteriskuser
userfield=1
;port=3306
;sock=/tmp/mysql.sock
[general]
unanswered = yes
However, I still do not get CDR’s or see these failed calls in the asterisk CLI. Can someone offer some advice on how to get these calls in the CLI/CDR’s so I can diagnose where the breakdown is happening?