Adding more phone lines at work

General Help
1

We had two new phone lines put into the workplace today, and we’ve tested the lines to make sure that they’re working, but when we try to call in or out with the two new numbers they don’t work. So far i went into asterisk and ran genzaptel config, which recognizes the lines, but they still won’t work.

my zapdata-channels.conf file

; Autogenerated by /usr/local/sbin/genzaptelconf – do not hand edit
; Zaptel Channels Configurations (zapata.conf)
;
; This is not intended to be a complete zapata.conf. Rather, it is intended
; to be #include-d by /etc/zapata.conf that will include the global settings
;

; Span 1: WCTDM/0 “Wildcard TDM800P Board 1” (MASTER)
;;; line="1 WCTDM/0/0 FXSKS (In use)"
signalling=fxs_ks
callerid=asreceived
group=0
context=from-pstn
channel => 1
context=default

;;; line="2 WCTDM/0/1 FXSKS (In use)"
signalling=fxs_ks
callerid=asreceived
group=0
context=from-pstn
channel => 2
context=default

;;; line="3 WCTDM/0/2 FXSKS (In use)"
signalling=fxs_ks
callerid=asreceived
group=0
context=from-pstn
channel => 3
context=default

;;; line="4 WCTDM/0/3 FXSKS (In use)"
signalling=fxs_ks
callerid=asreceived
group=0
context=from-pstn
channel => 4
context=default

;;; line="5 WCTDM/0/4 FXSKS (In use)"
signalling=fxs_ks
callerid=asreceived
group=0
context=from-pstn
channel => 5
context=default

;;; line="6 WCTDM/0/5 FXSKS"
signalling=fxs_ks
callerid=asreceived
group=0
context=from-pstn
channel => 6
context=default

;;; line="7 WCTDM/0/6 FXSKS"
signalling=fxs_ks
callerid=asreceived
group=0
context=from-pstn
channel => 7
context=default

;;; line="8 WCTDM/0/7 FXSKS RED"
signalling=fxs_ks
callerid=asreceived
group=0
context=from-pstn
channel => 8
context=default

2

We have 5 lines now, and added two more, but we can’t use the other two

3

What is the output of ‘dahdi show channels’? What does your outbound route look like?

4

dahdi show channels says it’s not a recognized command, we are currently using asterisk 1.4.21.2, i believe we are using zaptel

5

Asterisk 1.4 and the associated FreePBX are EOL and EOS

The command is ‘zap show channels’ if you want to go down this path.

I highly suggest you make plans to upgrade to supported versions of Asterisk and FreePBX.

6

zap show channels returns:

Chan Extension Context Language MOH Interpret
pseudo default en default
1 from-pstn en default
2 from-pstn en default
3 from-pstn en default
4 from-pstn en default
5 from-pstn en default

It looks as if the two new lines we installed aren’t showing up there

7

Well you certainly added them properly. Did you also update the Zaptel driver config?

How many channels do you see if you do a ‘system zaptel status’ from the Linux Shell.

8

How would I update the zaptel driver config? I already ran genzaptelconfig if that’s what you mean. I should have 7 lines, but i only see 5 up there, when i run zap show channels

9

Yes but did you restart stop asterisk, restart the zaptel driver and make sure the Zap driver recognized them? Asterisk won’t load channels that don’t exist in Zaptel.

10

Ahh, that was it. Thank you so much for your help!