I added a new extension in our office today and configured VM through FreePBX. Calling to/from the new phone works fine, but VM never “catches” if the call isn’t answered. The call simply terminates unexpectedly after 3 rings. Even if I forward a VM to that extension from my own and then *98 to check it, there are no new messages (but at least I am able to login and hear “No new messages”).
This is the first extension I added on my own, so I probably missed something along the way. (From what I can tell, though, I’m using the same params as other functional extensions.)
Where should I begin troubleshooting this? Where can I look to see what might be going wrong? Not looking for the “quick fix” here but the best practice to figure out what’s amiss.
Thanks,
Bobby