Is there any way to add to CDR the extension number that answered calls inside a ring group instead of the group number itself ?
On the row that says ANSWERED for the inbound call in question, you can hover your mouse over the ring group number and see the channel that answered the call. Does that help?
Interesting, but not enough as I would need it in a column and eventually, to be exported as csv.
Another question : can reports be sorted with multiple filtering (i.e. sorting calls from 1 to 2 February, with that caller id name and that destination) ?
Thanks
Silly second question, just realized one can fill multiple fields…
Click the “CSV File” checkbox at the top right of the CDR report screen. The CSV that gets downloaded includes the channel info you are asking about.
Very good !
Thank you.
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