Good afternoon, all.
I’m trying to create some sort of method to make CDR records searchable by “department”. My first thought was to assign an “account code” to each extension in the system, then search by that code in CDR when I want to search a department.
That works well for outbound calls, but it does nothing for inbound (or HG/Queue answered calls).
Does anyone know of a way to make extension-assigned account codes apply to all calls the station handles (inbound, outbound, queue/HG)?
Or, does someone know of another way this “department-based” CDR could be achieved and still be manageable via the web admin interface?
Thanks.