We are trying to achieve something that I hope someone can help with.
We have a helpdesk with several Queues setup, agents log in and out of their Queues when they start end work etc. With home working it’s not always easy for the agents to see who is logged in or not and we have a few times where no one is logged in and customers can’t get through.
What we want to do is allow them to see who is logged in a Queue at a point in time, without giving them access to the GUI and the CLI.
Do you know if there is a way of running CLI commands from outside of the GUI?