Firstly, I apologize for the trivialness of my post. I greatly lack the knowledge / lingo to even know the keywords that will help me find what I’m looking for. I did search on the forums and found this somewhat related thread: freepbx/t/noobie-question/22425 But couldn’t extract enough information from it.
We’re a small company and we want to introduce a support phone number for our customers. However, a couple of our agents are in a different country, so an internet solution is needed. We have a phone line with a dedicated number for the support (landline).
I’m just generally looking for a telephony solution for my company, and I like to tinker, so I thought I might be able to build / put something together myself.
How can I convert / redirect the calls from the landline to a VPS we own (on AWS / Digital Ocean)? What is the name of the device needed for this job. We do have a good internet connection.
How can I make our agents place calls from the web (freePBX ?) and they show up to our customers as if they were placed from our landline number
What are the minimum hardware requirements that will help me solve our problem with the least cost?
We don’t have a high volume of calls expected. Around 50 incoming per day, and maybe 10 outgoing. So we’re looking for a solution to cover that.
We don’t want to make monthly payments for the telephony service (other than the call costs).
We need a simple IVR solution (freePBX covers that I think?)
I’d appreciate if someone could guide me / point me towards understanding the different aspects of interfacing between landline <> cloud VPS and the software involved such as freePBX