Firstly, I apologize for the trivialness of my post. I greatly lack the knowledge / lingo to even know the keywords that will help me find what I’m looking for. I did search on the forums and found this somewhat related thread: freepbx/t/noobie-question/22425 But couldn’t extract enough information from it.
Problem:
We’re a small company and we want to introduce a support phone number for our customers. However, a couple of our agents are in a different country, so an internet solution is needed. We have a phone line with a dedicated number for the support (landline).
I’m just generally looking for a telephony solution for my company, and I like to tinker, so I thought I might be able to build / put something together myself.
Questions:
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How can I convert / redirect the calls from the landline to a VPS we own (on AWS / Digital Ocean)? What is the name of the device needed for this job. We do have a good internet connection.
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How can I make our agents place calls from the web (freePBX ?) and they show up to our customers as if they were placed from our landline number
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What are the minimum hardware requirements that will help me solve our problem with the least cost?
Our Needs:
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We don’t have a high volume of calls expected. Around 50 incoming per day, and maybe 10 outgoing. So we’re looking for a solution to cover that.
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We don’t want to make monthly payments for the telephony service (other than the call costs).
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We need a simple IVR solution (freePBX covers that I think?)
I’d appreciate if someone could guide me / point me towards understanding the different aspects of interfacing between landline <> cloud VPS and the software involved such as freePBX
Thanks!