Aastra Voicemail App

General Help
1

Hi, We have a PBXact system that is still using older Aastra 6755i telephones. The voicemail app used to work correctly but has stopped working since the last updates several months ago. We would like to get it working again.

I’ve looked at the provisioning template in EPM and no longer have the option for XML-API with a drop down menu that allows me to select “REST-Voicemail”. Is there a manual way of setting it via XML with a URI value?

For now, I will set it to speed dial 97.

2

Sounds like you may have a licensing issue, can you open a PBXact ticket so we can investigate.

3

ya, it looks like phone apps isn’t working at all on this phone system. we added some new S500 telephones and the Voicemail button, Parking button, etc all don’t work. XML error.

Can you tell me if there is a command to update or reinstall Phone Apps via SSH?

4

[root@uc-55839888 ~]# fwconsole ma install phoneapps
Unable to install module phoneapps:

  • Cannot find module
    Updating Hooks…Done
    [root@uc-55839888 ~]# fwconsole ma checkdepends core
    All dependencies met for module core
    [root@uc-55839888 ~]# fwconsole ma download phoneapps
    No repos specified, using: [standard,commercial,extended] from last GUI settings

Starting phoneapps download…
The following error(s) occured:

  • Retrieved Module XML Was Empty
    [root@uc-55839888 ~]# fwconsole ma download phoneapps

This machine has been activated.

Deployment ID #########
Activation Expiry03-Aug-2030
This machine will automatically re-activate before this date.

Update Activation
Registered Modules

Caller ID Management Expiration Date 2033-07-31
Call Recording Report Expiration Date 2033-07-31
Directory Pro Expiration Date 2033-07-31
Conferences Pro Expiration Date 2033-07-31
Endpoint Manager Expiration Date 2033-07-31
EPM for UCP Expiration Date 2039-11-05
Extensions 18
Extension Routing Expiration Date 2033-07-31
Outbound Call Limit Expiration Date 2033-07-31
Paging Pro Expiration Date 2033-07-31
Rest API Expiration Date 2033-07-31
Rest Apps Expiration Date 2033-07-31
Sys Admin Expiration Date 2033-07-31
VM-Notify Expiration Date 2033-07-31
Voicemail Reports Expiration Date 2033-07-31
Web Call Back Expiration Date 2033-07-31
XMPP Expiration Date 2033-07-31
Pinset Pro Expiration Date 2033-07-31
Presence Management Expiration Date 2033-07-31
Park Pro Expiration Date 2033-07-31
VQ Plus Expiration Date 2033-07-31
PBXact Expiration Date 2033-07-31
Class of Service Expiration Date 2033-07-31
PBXact UC Expiration Date 2041-04-05

5

This is a PBXact system, open a ticket and it will get sorted.

6

Opened ticket 772972