Hi all,
I am new to the forums and I hope this is the right place for this post. I am running the FreePBX Distro, which is Asterisk 1.8.12.0 and FreePBX 2.10.0.8.
I have a number of phones on the system running beautifully. I have, however, run into a strange problem with the Aastra 6739i phone. It is running Firmware Version 3.2.2.2044, and is on Boot Version 3.0.0.167, which is dated Mar 2, 2012.
So, from what I can tell, the phone is up to date, and here’s what I’m getting:
I can call the phone’s extension - it rings and you can answer. The call quality is great. From the phone I can dial voicemail - no problem. On this particular phone I can dial *ext where ext = extension number, and it goes directly to the dialed extension’s voicemail (I discovered this by accident). What I can’t do is call out. Not to an extension, and not over the SIP trunk. It just won’t dial out. I have tried setting up an Outbound Proxy, and nothing.
Anyhow, my SIP configuration is very basic - I’m using the Global SIP page to setup my Proxy & Registration servers. At the switch/PBX, everything on the extension is setup just like all of my other extensions - they are all remote with the exception of a handful in the main office.
Does anyone have any experience with the Aastra on an issue like this? I have also tried using EndPoint Manager, but that’s another post for another time. I’d just like to setup one phone manually to see how well it works.
Thanks in advance for your help - I have been reading on this forum for a few months now, and I’ve noticed just how much help is available, and what a great bunch of pros are a part of it.
– Ed