AA (IVR Greeings) How to play separate greeting message, then option message?

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1

Is there a way to set up IVR so that an initial Greeting recording can be played, followed by a “options” recording?

For instance:

Hi, thank you for calling XYZ (Initial greeting)

Press 1 for x, Press 2 for y, etc (options greeting)
If NO selection or invalid, return to options greeting (so caller does not hear the intro all over)

Maybe I have to do a play recording 1st, then somehow link to IVR?

Also, is there a way to control the user interrupting DTMF during playback?

2

id send the inbound call first to an announcements message, then send that immediately to the IVR. That work in your situation?

3

Yes, actually just figured that out. Thanks