Is there a way to set up IVR so that an initial Greeting recording can be played, followed by a “options” recording?
Hi, thank you for calling XYZ (Initial greeting)
Press 1 for x, Press 2 for y, etc (options greeting)
If NO selection or invalid, return to options greeting (so caller does not hear the intro all over)
Maybe I have to do a play recording 1st, then somehow link to IVR?
Also, is there a way to control the user interrupting DTMF during playback?