A giant commercial doubt

hello friends.
A doubt a little more commercial than any other.
My company asked me to make a webphone. Okay, we did, and now I was thinking about the server part. Our services are related to alarms, therefore we sell to alarm centers, which sell to end customers.

This reseller has the “monitor” people, the guys who tell you if your house was stolen, invaded, I do not know. Well, it’s these “monitors” that would use my webphone. The problem is that I have about 1,000 clients, each with an average of five monitors.

I did my Asterisk to understand how it works, but we came to the conclusion that it would be better to outsource.

How could this be done? A great PBX that behaves everything? Multiples PBX? I just need to understand how I can do this …

P.S: I made a head count here, and I would need a big pbx that behaves about 5000 extensions and 2000 trunks …

Avaya, Cisco are some of the bigger ones that come to mind.

Since you have a developer background, Twilio is an interesting option.
It is not a turnkey PBX. Instead you get APIs and you program what you want to “infinite” scale. They have a lot of documentation on how to build things (phones, queues, etc.) . That might be worth researching further.

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