Hello,
Running FreePBX 14.1 and asterisk16-16.11.1-1.sng7.x86_64 on Sangoma Linux release 7.5.1805.
All our extensions and queues have “Force” in the call recording options, and in general this works most of the time. We have recordings stored on the filesystem and we use a script that converts wav files to mp3.
But there are a few times where the actual recording file is missing from the filesystem.
We have added logging in this conversion script, and the very first thing it logs before conversion is if the input .wav filename exists on the filesystem.
Between many many successful conversions, there are a few missing the input file.
After logging for many days and trying to find what’s wrong, the only common thing we can find is that the missing files are always in the last 10 minutes of the hour, e.g. somewhere in between 09:50:00 - 10:00:00, 11:50:00 - 12:00:00, 12:50:00 - 13:00:00, 13:50:00 - 14:00:00, 14:50:00 - 15:00:00 … (time is part of the filename)
/var/spool/asterisk/monitor/2020/09/09/out-69xxx87767-7418-20200909-095907-1599634747.21595.wav does not exist
/var/spool/asterisk/monitor/2020/09/09/q-7099-23xxx45051-20200909-095955-1599634795.21599.wav does not exist
/var/spool/asterisk/monitor/2020/09/09/q-7000-23xxx04192-20200909-095735-1599634655.21578.wav does not exist
/var/spool/asterisk/monitor/2020/09/09/q-7000-21xxx77934-20200909-115503-1599641703.22634.wav does not exist
/var/spool/asterisk/monitor/2020/09/09/q-7000-21xxx11737-20200909-115508-1599641708.22635.wav does not exist
/var/spool/asterisk/monitor/2020/09/09/internal-7426-21xxx57451-20200909-125956-1599645596.23160.wav does not exist
/var/spool/asterisk/monitor/2020/09/09/out-69xxx83898-7466-20200909-135954-1599649194.23741.wav does not exist
/var/spool/asterisk/monitor/2020/09/10/internal-7409-69xxx29368-20200910-095903-1599721200.26073.wav does not exist
/var/spool/asterisk/monitor/2020/09/10/out-69xxx71720-7425-20200910-100000-1599721200.26070.wav does not exist
/var/spool/asterisk/monitor/2020/09/10/internal-7416-69xxx30403-20200910-105656-1599724796.26557.wav does not exist
/var/spool/asterisk/monitor/2020/09/10/q-7099-69xxx10556-20200910-105850-1599724730.26537.wav does not exist
/var/spool/asterisk/monitor/2020/09/10/internal-7426-69xxx62525-20200910-115952-1599728392.27173.wav does not exist
/var/spool/asterisk/monitor/2020/09/10/q-7000-69xxx07839-20200910-115745-1599728265.27159.wav does not exist
/var/spool/asterisk/monitor/2020/09/10/q-7099-25xxx00273-20200910-115938-1599728378.27170.wav does not exist
/var/spool/asterisk/monitor/2020/09/10/q-7000-69xxx29381-20200910-125942-1599731982.27650.wav does not exist
/var/spool/asterisk/monitor/2020/09/10/q-7099-21xxx62400-20200910-125911-1599731951.27646.wav does not exist
/var/spool/asterisk/monitor/2020/09/10/q-7066-69xxx86988-20200910-125950-1599731990.27651.wav does not exist
/var/spool/asterisk/monitor/2020/09/10/internal-7409-21xxx28719-20200910-145959-1599739199.28472.wav does not exist
/var/spool/asterisk/monitor/2020/09/10/q-7099-21xxx99515-20200910-145957-1599739197.28466.wav does not exist
/var/spool/asterisk/monitor/2020/09/10/q-7099-69xxx28160-20200910-155933-1599742773.28870.wav does not exist
/var/spool/asterisk/monitor/2020/09/10/out-69xxx52002-7466-20200910-175946-1599749986.29359.wav does not exist
Here is a trace log from one call where the recording is missing.
Any help to further troubleshoot this would be really appreciated!
Thanks,
Sot.