We have the Queue Agent app and we have a BLF *
The Queue Agent app is robust, but not as quick as a one button BLF push.
The BLF button is quick and efficient, but relies on the agent being open in order to pause. If agents are staying productive they are not in a state that allows them to use the BLF.
I am searching for something that would give us the ability to pause while on an active call (to prevent the next call from coming to them), but the convenience of pressing a single button.
- Is it possible to create an agi that would pause and unpause an agent?
- could you trigger that agi using one of the soft buttons on an s500 phone?
- Has anyone done something like this or leads on something like this?
Thanks in advance.