911 Emergency Upgrade From 12 to 13 Fail

jarvisswope · May 10, 2016, 3:26am

Did a 12 to 13 upgrade and it failed.

Keep this this error when doing a amportal reload

Error(s) have occured, the following is the retrieve_conf output:
exit: 1
Exception: Unable to connect to Asterisk Manager from /var/lib/asterisk/bin/retrieve_conf, aborting in file /var/lib/asterisk/bin/retrieve_conf on line 13
Stack trace:

Exception->() /var/lib/asterisk/bin/retrieve_conf:13

I have tried everything that i know to do

fwconsole chown

jarvisswope · May 10, 2016, 3:46am

When I run

amportal reload i get this

Reloading FreePBX
Error(s) have occured, the following is the retrieve_conf output:
exit: 1
Exception: Unable to connect to Asterisk Manager from /var/lib/asterisk/bin/retrieve_conf, aborting in file /var/lib/asterisk/bin/retrieve_conf on line 13
Stack trace:

Exception->() /var/lib/asterisk/bin/retrieve_conf:13

chown [args1] … [argsN]

So I ran

amportal a m
then
UPDATE freepbx_settings SET value=‘newpassword’ WHERE keyword=‘AMPMGRPASS’;

and still get the same error.

jarvisswope · May 10, 2016, 4:56am

[root@publicworkspbx freepbx]# mysql
Welcome to the MySQL monitor. Commands end with ; or \g.
Your MySQL connection id is 321
Server version: 5.1.73 Source distribution

Oracle is a registered trademark of Oracle Corporation and/or its
affiliates. Other names may be trademarks of their respective
owners.

Type ‘help;’ or ‘\h’ for help. Type ‘\c’ to clear the current input statement.

mysql> use asterisk;
Reading table information for completion of table and column names
You can turn off this feature to get a quicker startup with -A

mysql>

jarvisswope · May 10, 2016, 5:10am

Sorry for all the post but trying to give as much info as I can

I ran a statement in mysql and the password is correct in the database and in the manager.conf

jarvisswope · May 10, 2016, 5:26am

mysql>

jarvisswope · May 10, 2016, 5:52am

amportal.conf

had the wrong password in it so i changed it but yet still no asterisk starting.

ANYBODY HAVE ANY IDEAS ON WHAT I CAN TRY NEXT

# Asterisk Manager Host
# Default Value: localhost
ASTMANAGERHOST=localhost

# Asterisk Manager Password
# Default Value: amp111
AMPMGRPASS=amp111

lgaetz · May 10, 2016, 12:07pm

FreePBX is unable to connect to the Asterisk AMI, this could be because:

Asterisk is not running
The AMI credentials between FreePBX and Asterisk don’t match
Asterisk is running but there is an issue with AMI

Ignore amportal.conf. From your SQL queries, you know that FreePBX expects the AMI credentials to be admin/amp111 so check the content of /etc/asterisk/manager.conf and see if the credentials match. Then at the asterisk CLI:

*CLI> manager show user admin

          username: admin
            secret: <Set>
               ACL: yes
         read perm: system,call,log,verbose,command,agent,user,config,dtmf,reporting,cdr,dialplan,originate,message
        write perm: system,call,log,verbose,command,agent,user,config,dtmf,reporting,cdr,dialplan,originate,message
   displayconnects: no
allowmultiplelogin: yes
         Variables:

jarvisswope · May 10, 2016, 12:34pm

Manager.conf

;
; AMI - Asterisk Manager interface
;
; FreePBX needs this to be enabled. Note that if you enable it on a different IP, you need
; to assure that this can't be reached from un-authorized hosts with the ACL settings (permit/deny).
; Also, remember to configure non-default port or IP-addresses in amportal.conf.
; 
; The AMI connection is used both by the portal and the operator's panel in FreePBX.
;
; FreePBX assumes an AMI connection to localhost:5038 by default.
;
[general]
enabled = yes
port = 5038
bindaddr = 0.0.0.0
displayconnects=no ;only effects 1.6+

[admin]
secret = amp111
deny=0.0.0.0/0.0.0.0
permit=127.0.0.1/255.255.255.0
read = system,call,log,verbose,command,agent,user,config,command,dtmf,reporting,cdr,dialplan,originate,message
write = system,call,log,verbose,command,agent,user,config,command,dtmf,reporting,cdr,dialplan,originate,message
writetimeout = 5000

#include manager_additional.conf
#include manager_custom.conf

jarvisswope · May 10, 2016, 12:38pm

Please wait…

/var/lib/asterisk/bin/freepbx_engine: line 236: /var/lib/asterisk/bin/freepbx_engine_hook_dahdiconfig: No such file or directory
/var/lib/asterisk/bin/freepbx_engine: line 236: /var/lib/asterisk/bin/freepbx_engine_hook_pagingpro: No such file or directory
/var/lib/asterisk/bin/freepbx_engine: line 236: /var/lib/asterisk/bin/freepbx_engine_hook_ucp: No such file or directory
/var/lib/asterisk/bin/freepbx_engine: line 236: /var/lib/asterisk/bin/freepbx_engine_hook_vqplus: No such file or directory
/var/lib/asterisk/bin/freepbx_engine: line 236: /var/lib/asterisk/bin/freepbx_engine_hook_xmpp: No such file or directory
!!!amportal is depreciated. Please use fwconsole!!!
forwarding all commands to 'fwconsole’
Running FreePBX startup…
Taking too long? Customize the chown command, See http://wiki.freepbx.org/display/FOP/FreePBX+Chown+Conf
Setting Permissions…

[Whoops\Exception\ErrorException]
filetype(): Lstat failed for /var/spool/asterisk/monitor/2015/06/15/in-6184633559-9192663671-20150615-103711-1434382630.
19858.wav

start [–pre] [–post] [args1] … [argsN]

Starting REST applications daemon: [ OK ]
REST Applications module is not licensed.
Stopping fail2ban: [ OK ]
Ensuring logfiles are presentStarting fail2ban: [ OK ]
[root@publicworkspbx ~]#

[root@publicworkspbx ~]# amportal reload

Please wait…

/var/lib/asterisk/bin/freepbx_engine: line 236: /var/lib/asterisk/bin/freepbx_engine_hook_dahdiconfig: No such file or directory
/var/lib/asterisk/bin/freepbx_engine: line 236: /var/lib/asterisk/bin/freepbx_engine_hook_pagingpro: No such file or directory
/var/lib/asterisk/bin/freepbx_engine: line 236: /var/lib/asterisk/bin/freepbx_engine_hook_ucp: No such file or directory
/var/lib/asterisk/bin/freepbx_engine: line 236: /var/lib/asterisk/bin/freepbx_engine_hook_vqplus: No such file or directory
/var/lib/asterisk/bin/freepbx_engine: line 236: /var/lib/asterisk/bin/freepbx_engine_hook_xmpp: No such file or directory
!!!amportal is depreciated. Please use fwconsole!!!
forwarding all commands to 'fwconsole’
Reloading FreePBX
Error(s) have occured, the following is the retrieve_conf output:
exit: 1
Exception: Unable to connect to Asterisk Manager from /var/lib/asterisk/bin/retrieve_conf, aborting in file /var/lib/asterisk/bin/retrieve_conf on line 13
Stack trace:

Exception->() /var/lib/asterisk/bin/retrieve_conf:13

cynjut · May 10, 2016, 4:21pm

I had a similar error - the way I was connecting to Asterisk was messing me up - I had set it up to connect from 127.0.0.1 and then told the rest of the system to always use 192.168.0.2.

I fixed it by double checking all of my allow and permit statements (IP address ACLs) to make sure that the localhost entry was included AS WELL AS the local network. Once I got it up and running, I was able to tune it down to just the addresses I actually needed and was also able to find all of the places where I’d gotten the access ranges for the IP addresses wrong.

jarvisswope · May 10, 2016, 6:15pm

I dont run the firewall or acls. THis was just a upgrade from 12 to 13

cynjut · May 10, 2016, 6:24pm

In the manager.conf file set, there are IP address lists that you need to make sure are set correctly.

IIRC, not having them is the same as “don’t allow access from anywhere”.

Also, make sure that the password didn’t change. I recall a problem with one of the passwords in the default config files suddenly changing and making some stuff inaccessible,

xrobau · May 10, 2016, 6:58pm

This sounds like there may be a file system issue on your machine. That file was reported to exist, and when it went to look at it, it wasn’t there.

This maybe what is causing your issue. If that file exists, delete it.

jarvisswope · May 10, 2016, 7:13pm

I deleted those files but i still get

[root@publicworkspbx ~]# amportal reload

Please wait…

!!!amportal is depreciated. Please use fwconsole!!!
forwarding all commands to 'fwconsole’
Reloading FreePBX
Error(s) have occured, the following is the retrieve_conf output:
exit: 1
Exception: Unable to connect to Asterisk Manager from /var/lib/asterisk/bin/retrieve_conf, aborting in file /var/lib/asterisk/bin/retrieve_conf on line 13
Stack trace:

Exception->() /var/lib/asterisk/bin/retrieve_conf:13
[root@publicworkspbx ~]#

xrobau · May 10, 2016, 7:14pm

Is asterisk running?

jarvisswope · May 10, 2016, 7:16pm

manager.conf in /etc/asterisk is as follows

;
; AMI - Asterisk Manager interface
;
; FreePBX needs this to be enabled. Note that if you enable it on a different IP, you need
; to assure that this can’t be reached from un-authorized hosts with the ACL settings (permit/deny).
; Also, remember to configure non-default port or IP-addresses in amportal.conf.
;
; The AMI connection is used both by the portal and the operator’s panel in FreePBX.
;
; FreePBX assumes an AMI connection to localhost:5038 by default.
;
[general]
enabled = yes
port = 5038
bindaddr = 0.0.0.0
displayconnects=no ;only effects 1.6+

[admin]
secret = My Password
deny=0.0.0.0/0.0.0.0
permit=127.0.0.1/255.255.255.0
read = system,call,log,verbose,command,agent,user,config,command,dtmf,reporting,cdr,dialplan,originate,message
write = system,call,log,verbose,command,agent,user,config,command,dtmf,reporting,cdr,dialplan,originate,message
writetimeout = 5000

#include manager_additional.conf
#include manager_custom.conf

jarvisswope · May 10, 2016, 7:17pm

No not al all lol

asterterisk -rvvvv get me this

[root@publicworkspbx ~]# asterisk -rvv
Unable to connect to remote asterisk (does /var/run/asterisk/asterisk.ctl exist?)
[root@publicworkspbx ~]#

xrobau · May 10, 2016, 7:17pm

fwconsole start is going to fix your problem then

jarvisswope · May 10, 2016, 7:18pm

[root@publicworkspbx ~]# fwconsole start
Running FreePBX startup…
Taking too long? Customize the chown command, See Sangoma Documentation
Setting Permissions…

[Whoops\Exception\ErrorException]
filetype(): Lstat failed for /var/spool/asterisk/monitor/2015/06/15/in-6184
633559-9192663671-20150615-103711-1434382630.19858.wav

start [–pre] [–post] [args1] … [argsN]

[root@publicworkspbx ~]#

xrobau · May 10, 2016, 7:18pm

As I Said, file system corruption.