7777 - simulate internal call not working

General Help
1

Hello,

I’m trying to work out why feature code 7777 is not working. I can’t test my IVR otherwise as I don’t have outbound/inbound external lines (DDI/ITSP).

This is the log that i’m getting from the Asterisk command line -

http://bin.cakephp.org/view/1550046809

Any help would be gratefully received, I have scouted around the forums and looked on Google.

I have however updated asterisk using YUM updates but I failed to realise that you apparently need to delete the previous modules before you update.

Please guide me…

Kind Regards,

Beanie.

2

I have set up an inbound route that is blank other than that it redirects to ivr as I was advised. This hasn’t changed things. Still not working.

3

Also it is saying the number is not in service as opposed to cannot be completed as dialed (the latter would be the case if the number was not recognised)

4

To test your IVR set up a MISC APPLICATION that points to that IVR, you can view the user guide here: http://wiki.freepbx.org/display/F2/Misc+Applications

5

Hello, Thanks for your message, there is no misc in the applications menu. I’m running Free PBX 2.11.0.2. I have set up an inbound route as advised with everything blank except for the IVR choice at the bottom, that’s at least what I was previously advised :slight_smile:

Thanks and Kind Regards,

Beanie.

6

This issue related to NAT problems, I changed some of these settings within FreePBX and this appeared to resolve the issue. I learnt that NAT settings within Asterisk SIP Settings are totally independent of those for individual extensions.

Further - anybody else reading this article, please note, an inbound route that is totally blank (you can give the route a name if you wish) is necessary with totally otherwise blank settings - (use defaults etc) and forwarding to IVR - name of top level IVR (whatever this is) is necessary in order for 7777 to work.

—Issue resolved.