*45 Not signing off one agent

Hello,

We are running FreePBX 14/Asterisk 14. Modules and System are up to date.

We have Queue 4601 that has a few agents, one agent only cannot logoff using *45, it keeps on saying “Agent Logged in” and doesn’t log her off.
To replicate this, i set up DISA with the Extension number as CID (4105) and tried dialing *45, it logs her in successfully but does not log her off.

I also tried *454601 and 4541054601 Nothing logged her off…

See logs.

AGI Debugging Enabled
<Local/*[email protected];2>AGI Tx >> agi_request: cos.agi
<Local/*[email protected];2>AGI Tx >> agi_channel: Local/*[email protected];2
<Local/*[email protected];2>AGI Tx >> agi_language: en
<Local/*[email protected];2>AGI Tx >> agi_type: Local
<Local/*[email protected];2>AGI Tx >> agi_uniqueid: 1511271629.296
<Local/*[email protected];2>AGI Tx >> agi_version: 14.7.1
<Local/*[email protected];2>AGI Tx >> agi_callerid: 4105
<Local/*[email protected];2>AGI Tx >> agi_calleridname: Chayelle
<Local/*[email protected];2>AGI Tx >> agi_callingpres: 0
<Local/*[email protected];2>AGI Tx >> agi_callingani2: 0
<Local/*[email protected];2>AGI Tx >> agi_callington: 0
<Local/*[email protected];2>AGI Tx >> agi_callingtns: 0
<Local/*[email protected];2>AGI Tx >> agi_dnid: unknown
<Local/*[email protected];2>AGI Tx >> agi_rdnis: unknown
<Local/*[email protected];2>AGI Tx >> agi_context: app-check-classofservce
<Local/*[email protected];2>AGI Tx >> agi_extension: s
<Local/*[email protected];2>AGI Tx >> agi_priority: 2
<Local/*[email protected];2>AGI Tx >> agi_enhanced: 0.0
<Local/*[email protected];2>AGI Tx >> agi_accountcode:
<Local/*[email protected];2>AGI Tx >> agi_threadid: 140470140425984
<Local/*[email protected];2>AGI Tx >>
<Local/*[email protected];2>AGI Rx << VERBOSE "Starting Class Of Service checks" 1
<Local/*[email protected];2>AGI Tx >> 200 result=1
<Local/*[email protected];2>AGI Rx << GET VARIABLE FROM_DID
<Local/*[email protected];2>AGI Tx >> 200 result=1 (MODERATED)
<Local/*[email protected];2>AGI Rx << VERBOSE "Detected EXTERNAL Call. Skipping CoS Checks" 1
<Local/*[email protected];2>AGI Tx >> 200 result=1
<Local/*[email protected];2>AGI Tx >> agi_request: queue_devstate.agi
<Local/*[email protected];2>AGI Tx >> agi_channel: Local/*[email protected];2
<Local/*[email protected];2>AGI Tx >> agi_language: en
<Local/*[email protected];2>AGI Tx >> agi_type: Local
<Local/*[email protected];2>AGI Tx >> agi_uniqueid: 1511271629.296
<Local/*[email protected];2>AGI Tx >> agi_version: 14.7.1
<Local/*[email protected];2>AGI Tx >> agi_callerid: 4105
<Local/*[email protected];2>AGI Tx >> agi_calleridname: Chayelle
<Local/*[email protected];2>AGI Tx >> agi_callingpres: 0
<Local/*[email protected];2>AGI Tx >> agi_callingani2: 0
<Local/*[email protected];2>AGI Tx >> agi_callington: 0
<Local/*[email protected];2>AGI Tx >> agi_callingtns: 0
<Local/*[email protected];2>AGI Tx >> agi_dnid: unknown
<Local/*[email protected];2>AGI Tx >> agi_rdnis: unknown
<Local/*[email protected];2>AGI Tx >> agi_context: app-all-queue-toggle
<Local/*[email protected];2>AGI Tx >> agi_extension: s
<Local/*[email protected];2>AGI Tx >> agi_priority: 6
<Local/*[email protected];2>AGI Tx >> agi_enhanced: 0.0
<Local/*[email protected];2>AGI Tx >> agi_accountcode:
<Local/*[email protected];2>AGI Tx >> agi_threadid: 140470140425984
<Local/*[email protected];2>AGI Tx >> agi_arg_1: getall
<Local/*[email protected];2>AGI Tx >> agi_arg_2: 4105
<Local/*[email protected];2>AGI Tx >>
<Local/*[email protected];2>AGI Rx << VERBOSE "Initiating queue: 4606" 3
<Local/*[email protected];2>AGI Tx >> 200 result=1
<Local/*[email protected];2>AGI Rx << VERBOSE "Agent 4109 is static" 3
<Local/*[email protected];2>AGI Tx >> 200 result=1
<Local/*[email protected];2>AGI Rx << VERBOSE "Agent 4109 is assigned to queue 4606" 3
<Local/*[email protected];2>AGI Tx >> 200 result=1
<Local/*[email protected];2>AGI Rx << VERBOSE "Finished processing members for 4606" 3
<Local/*[email protected];2>AGI Tx >> 200 result=1
<Local/*[email protected];2>AGI Rx << VERBOSE "Initiating queue: 4604" 3
<Local/*[email protected];2>AGI Tx >> 200 result=1
<Local/*[email protected];2>AGI Rx << VERBOSE "Agent 4108 is static" 3
<Local/*[email protected];2>AGI Tx >> 200 result=1
<Local/*[email protected];2>AGI Rx << VERBOSE "Agent 4108 is assigned to queue 4604" 3
<Local/*[email protected];2>AGI Tx >> 200 result=1
<Local/*[email protected];2>AGI Rx << VERBOSE "Agent 4301 is static" 3
<Local/*[email protected];2>AGI Tx >> 200 result=1
<Local/*[email protected];2>AGI Rx << VERBOSE "Agent 4301 is assigned to queue 4604" 3
<Local/*[email protected];2>AGI Tx >> 200 result=1
<Local/*[email protected];2>AGI Rx << VERBOSE "Finished processing members for 4604" 3
<Local/*[email protected];2>AGI Tx >> 200 result=1
<Local/*[email protected];2>AGI Rx << VERBOSE "Initiating queue: 4601" 3
<Local/*[email protected];2>AGI Tx >> 200 result=1
<Local/*[email protected];2>AGI Rx << VERBOSE "Agent 4102 is dynamic" 3
<Local/*[email protected];2>AGI Tx >> 200 result=1
<Local/*[email protected];2>AGI Rx << VERBOSE "Agent 4102 is assigned to queue 4601" 3
<Local/*[email protected];2>AGI Tx >> 200 result=1
<Local/*[email protected];2>AGI Rx << VERBOSE "Agent 4114 is dynamic" 3
<Local/*[email protected];2>AGI Tx >> 200 result=1
<Local/*[email protected];2>AGI Rx << VERBOSE "Agent 4114 is assigned to queue 4601" 3
<Local/*[email protected];2>AGI Tx >> 200 result=1
<Local/*[email protected];2>AGI Rx << VERBOSE "Finished processing members for 4601" 3
<Local/*[email protected];2>AGI Tx >> 200 result=1
<Local/*[email protected];2>AGI Rx << VERBOSE "Finished parsing queues" 3
<Local/*[email protected];2>AGI Tx >> 200 result=1
<Local/*[email protected];2>AGI Rx << VERBOSE "Looking up queues for agent: 4105" 3
<Local/*[email protected];2>AGI Tx >> 200 result=1
<Local/*[email protected];2>AGI Rx << VERBOSE "Agent is in: 4601" 3
<Local/*[email protected];2>AGI Tx >> 200 result=1
<Local/*[email protected];2>AGI Rx << VERBOSE "checking if logged into queue: 4601" 3
<Local/*[email protected];2>AGI Tx >> 200 result=1
<Local/*[email protected];2>AGI Rx << VERBOSE "Nothing found so logged out" 3
<Local/*[email protected];2>AGI Tx >> 200 result=1
<Local/*[email protected];2>AGI Rx << VERBOSE "Agent 4105 is LOGGEDOUT for at least one of their queues" 3
<Local/*[email protected];2>AGI Tx >> 200 result=1
<Local/*[email protected];2>AGI Rx << SET VARIABLE QUEUESTAT "LOGGEDOUT"
<Local/*[email protected];2>AGI Tx >> 200 result=1
<Local/*[email protected];2>AGI Rx << SET VARIABLE USERQUEUES "4601"
<Local/*[email protected];2>AGI Tx >> 200 result=1
<Local/*[email protected];2>AGI Tx >> agi_request: cos.agi
<Local/*[email protected];2>AGI Tx >> agi_channel: Local/*[email protected];2
<Local/*[email protected];2>AGI Tx >> agi_language: en
<Local/*[email protected];2>AGI Tx >> agi_type: Local
<Local/*[email protected];2>AGI Tx >> agi_uniqueid: 1511271629.296
<Local/*[email protected];2>AGI Tx >> agi_version: 14.7.1
<Local/*[email protected];2>AGI Tx >> agi_callerid: 4105
<Local/*[email protected];2>AGI Tx >> agi_calleridname: Chayelle
<Local/*[email protected];2>AGI Tx >> agi_callingpres: 0
<Local/*[email protected];2>AGI Tx >> agi_callingani2: 0
<Local/*[email protected];2>AGI Tx >> agi_callington: 0
<Local/*[email protected];2>AGI Tx >> agi_callingtns: 0
<Local/*[email protected];2>AGI Tx >> agi_dnid: unknown
<Local/*[email protected];2>AGI Tx >> agi_rdnis: unknown
<Local/*[email protected];2>AGI Tx >> agi_context: app-check-classofservce
<Local/*[email protected];2>AGI Tx >> agi_extension: s
<Local/*[email protected];2>AGI Tx >> agi_priority: 2
<Local/*[email protected];2>AGI Tx >> agi_enhanced: 0.0
<Local/*[email protected];2>AGI Tx >> agi_accountcode:
<Local/*[email protected];2>AGI Tx >> agi_threadid: 140470140425984
<Local/*[email protected];2>AGI Tx >>
<Local/*[email protected];2>AGI Rx << VERBOSE "Starting Class Of Service checks" 1
<Local/*[email protected];2>AGI Tx >> 200 result=1
<Local/*[email protected];2>AGI Rx << GET VARIABLE FROM_DID
<Local/*[email protected];2>AGI Tx >> 200 result=1 (MODERATED)
<Local/*[email protected];2>AGI Rx << VERBOSE "Detected EXTERNAL Call. Skipping CoS Checks" 1
<Local/*[email protected];2>AGI Tx >> 200 result=1
[2017-11-21 08:40:31] NOTICE[31407][C-00000038]: app_queue.c:7907 aqm_exec: Added interface 'Local/[email protected]/n' to queue '4601'
<Local/*[email protected];2>AGI Tx >> agi_request: attendedtransfer-rec-restart.php
<Local/*[email protected];2>AGI Tx >> agi_channel: Local/*[email protected];2
<Local/*[email protected];2>AGI Tx >> agi_language: en
<Local/*[email protected];2>AGI Tx >> agi_type: Local
<Local/*[email protected];2>AGI Tx >> agi_uniqueid: 1511271629.296
<Local/*[email protected];2>AGI Tx >> agi_version: 14.7.1
<Local/*[email protected];2>AGI Tx >> agi_callerid: 4105
<Local/*[email protected];2>AGI Tx >> agi_calleridname: Chayelle
<Local/*[email protected];2>AGI Tx >> agi_callingpres: 0
<Local/*[email protected];2>AGI Tx >> agi_callingani2: 0
<Local/*[email protected];2>AGI Tx >> agi_callington: 0
<Local/*[email protected];2>AGI Tx >> agi_callingtns: 0
<Local/*[email protected];2>AGI Tx >> agi_dnid: unknown
<Local/*[email protected];2>AGI Tx >> agi_rdnis: unknown
<Local/*[email protected];2>AGI Tx >> agi_context: macro-hangupcall
<Local/*[email protected];2>AGI Tx >> agi_extension: s
<Local/*[email protected];2>AGI Tx >> agi_priority: 5
<Local/*[email protected];2>AGI Tx >> agi_enhanced: 0.0
<Local/*[email protected];2>AGI Tx >> agi_accountcode:
<Local/*[email protected];2>AGI Tx >> agi_threadid: 140470140425984
<Local/*[email protected];2>AGI Tx >> agi_arg_1:
<Local/*[email protected];2>AGI Tx >> agi_arg_2:
<Local/*[email protected];2>AGI Tx >>
<Local/*[email protected];2>AGI Tx >> agi_request: cos.agi
<Local/*[email protected];2>AGI Tx >> agi_channel: Local/*[email protected];2
<Local/*[email protected];2>AGI Tx >> agi_language: en
<Local/*[email protected];2>AGI Tx >> agi_type: Local
<Local/*[email protected];2>AGI Tx >> agi_uniqueid: 1511271640.298
<Local/*[email protected];2>AGI Tx >> agi_version: 14.7.1
<Local/*[email protected];2>AGI Tx >> agi_callerid: 4105
<Local/*[email protected]6e;2>AGI Tx >> agi_calleridname: Chayelle
<Local/*[email protected];2>AGI Tx >> agi_callingpres: 0
<Local/*[email protected];2>AGI Tx >> agi_callingani2: 0
<Local/*[email protected];2>AGI Tx >> agi_callington: 0
<Local/*[email protected];2>AGI Tx >> agi_callingtns: 0
<Local/*[email protected];2>AGI Tx >> agi_dnid: unknown
<Local/*[email protected];2>AGI Tx >> agi_rdnis: unknown
<Local/*[email protected];2>AGI Tx >> agi_context: app-check-classofservce
<Local/*[email protected];2>AGI Tx >> agi_extension: s
<Local/*[email protected];2>AGI Tx >> agi_priority: 2
<Local/*[email protected];2>AGI Tx >> agi_enhanced: 0.0
<Local/*[email protected];2>AGI Tx >> agi_accountcode:
<Local/*[email protected];2>AGI Tx >> agi_threadid: 140470138394368
<Local/*[email protected];2>AGI Tx >>
<Local/*[email protected];2>AGI Rx << VERBOSE "Starting Class Of Service checks" 1
<Local/*[email protected];2>AGI Tx >> 200 result=1
<Local/*[email protected];2>AGI Rx << GET VARIABLE FROM_DID
<Local/*[email protected];2>AGI Tx >> 200 result=1 (MODERATED)
<Local/*[email protected];2>AGI Rx << VERBOSE "Detected EXTERNAL Call. Skipping CoS Checks" 1
<Local/*[email protected];2>AGI Tx >> 200 result=1
<Local/*[email protected];2>AGI Tx >> agi_request: queue_devstate.agi
<Local/*[email protected];2>AGI Tx >> agi_channel: Local/*[email protected];2
<Local/*[email protected];2>AGI Tx >> agi_language: en
<Local/*[email protected];2>AGI Tx >> agi_type: Local
<Local/*[email protected];2>AGI Tx >> agi_uniqueid: 1511271640.298
<Local/*[email protected];2>AGI Tx >> agi_version: 14.7.1
<Local/*[email protected];2>AGI Tx >> agi_callerid: 4105
<Local/*[email protected];2>AGI Tx >> agi_calleridname: Chayelle
<Local/*[email protected];2>AGI Tx >> agi_callingpres: 0
<Local/*[email protected];2>AGI Tx >> agi_callingani2: 0
<Local/*[email protected];2>AGI Tx >> agi_callington: 0
<Local/*[email protected];2>AGI Tx >> agi_callingtns: 0
<Local/*[email protected];2>AGI Tx >> agi_dnid: unknown
<Local/*[email protected];2>AGI Tx >> agi_rdnis: unknown
<Local/*[email protected];2>AGI Tx >> agi_context: app-all-queue-toggle
<Local/*[email protected];2>AGI Tx >> agi_extension: s
<Local/*[email protected];2>AGI Tx >> agi_priority: 6
<Local/*[email protected];2>AGI Tx >> agi_enhanced: 0.0
<Local/*[email protected];2>AGI Tx >> agi_accountcode:
<Local/*[email protected];2>AGI Tx >> agi_threadid: 140470138394368
<Local/*[email protected];2>AGI Tx >> agi_arg_1: getall
<Local/*[email protected];2>AGI Tx >> agi_arg_2: 4105
<Local/*[email protected];2>AGI Tx >>
<Local/*[email protected];2>AGI Rx << VERBOSE "Initiating queue: 4606" 3
<Local/*[email protected];2>AGI Tx >> 200 result=1
<Local/*[email protected];2>AGI Rx << VERBOSE "Agent 4109 is static" 3
<Local/*[email protected];2>AGI Tx >> 200 result=1
<Local/*[email protected];2>AGI Rx << VERBOSE "Agent 4109 is assigned to queue 4606" 3
<Local/*[email protected];2>AGI Tx >> 200 result=1
<Local/*[email protected];2>AGI Rx << VERBOSE "Finished processing members for 4606" 3
<Local/*[email protected];2>AGI Tx >> 200 result=1
<Local/*[email protected]ernal-0000006e;2>AGI Rx << VERBOSE "Initiating queue: 4604" 3
<Local/*[email protected];2>AGI Tx >> 200 result=1
<Local/*[email protected];2>AGI Rx << VERBOSE "Agent 4108 is static" 3
<Local/*[email protected];2>AGI Tx >> 200 result=1
<Local/*[email protected];2>AGI Rx << VERBOSE "Agent 4108 is assigned to queue 4604" 3
<Local/*[email protected];2>AGI Tx >> 200 result=1
<Local/*[email protected];2>AGI Rx << VERBOSE "Agent 4301 is static" 3
<Local/*[email protected];2>AGI Tx >> 200 result=1
<Local/*[email protected];2>AGI Rx << VERBOSE "Agent 4301 is assigned to queue 4604" 3
<Local/*[email protected];2>AGI Tx >> 200 result=1
<Local/*[email protected];2>AGI Rx << VERBOSE "Finished processing members for 4604" 3
<Local/*[email protected];2>AGI Tx >> 200 result=1
<Local/*[email protected];2>AGI Rx << VERBOSE "Initiating queue: 4601" 3
<Local/*[email protected];2>AGI Tx >> 200 result=1
<Local/*[email protected];2>AGI Rx << VERBOSE "Agent 4105 is dynamic" 3
<Local/*[email protected];2>AGI Tx >> 200 result=1
<Local/*[email protected];2>AGI Rx << VERBOSE "Agent 4105 is assigned to queue 4601" 3
<Local/*[email protected];2>AGI Tx >> 200 result=1
<Local/*[email protected];2>AGI Rx << VERBOSE "Agent 4102 is dynamic" 3
<Local/*[email protected];2>AGI Tx >> 200 result=1
<Local/*[email protected];2>AGI Rx << VERBOSE "Agent 4102 is assigned to queue 4601" 3
<Local/*[email protected];2>AGI Tx >> 200 result=1
<Local/*[email protected];2>AGI Rx << VERBOSE "Agent 4114 is dynamic" 3
<Local/*[email protected];2>AGI Tx >> 200 result=1
<Local/*[email protected];2>AGI Rx << VERBOSE "Agent 4114 is assigned to queue 4601" 3
<Local/*[email protected];2>AGI Tx >> 200 result=1
<Local/*[email protected];2>AGI Rx << VERBOSE "Finished processing members for 4601" 3
<Local/*[email protected];2>AGI Tx >> 200 result=1
<Local/*[email protected];2>AGI Rx << VERBOSE "Finished parsing queues" 3
<Local/*[email protected];2>AGI Tx >> 200 result=1
<Local/*[email protected];2>AGI Rx << VERBOSE "Looking up queues for agent: 4105" 3
<Local/*[email protected];2>AGI Tx >> 200 result=1
<Local/*[email protected];2>AGI Rx << VERBOSE "Agent is in: 4601" 3
<Local/*[email protected];2>AGI Tx >> 200 result=1
<Local/*[email protected];2>AGI Rx << VERBOSE "checking if logged into queue: 4601" 3
<Local/*[email protected];2>AGI Tx >> 200 result=1
<Local/*[email protected];2>AGI Rx << VERBOSE "Nothing found so logged out" 3
<Local/*[email protected];2>AGI Tx >> 200 result=1
<Local/*[email protected];2>AGI Rx << VERBOSE "Agent 4105 is LOGGEDOUT for at least one of their queues" 3
<Local/*[email protected];2>AGI Tx >> 200 result=1
<Local/*[email protected];2>AGI Rx << SET VARIABLE QUEUESTAT "LOGGEDOUT"
<Local/*[email protected];2>AGI Tx >> 200 result=1
<Local/*[email protected];2>AGI Rx << SET VARIABLE USERQUEUES "4601"
<Local/*[email protected];2>AGI Tx >> 200 result=1
<Local/*[email protected];2>AGI Tx >> agi_request: cos.agi
<Local/*[email protected];2>AGI Tx >> agi_channel: Local/*[email protected];2
<Local/*[email protected];2>AGI Tx >> agi_language: en
<Local/*[email protected];2>AGI Tx >> agi_type: Local
<Local/*[email protected]00006e;2>AGI Tx >> agi_uniqueid: 1511271640.298
<Local/*[email protected];2>AGI Tx >> agi_version: 14.7.1
<Local/*[email protected];2>AGI Tx >> agi_callerid: 4105
<Local/*[email protected];2>AGI Tx >> agi_calleridname: Chayelle
<Local/*[email protected];2>AGI Tx >> agi_callingpres: 0
<Local/*[email protected];2>AGI Tx >> agi_callingani2: 0
<Local/*[email protected];2>AGI Tx >> agi_callington: 0
<Local/*[email protected];2>AGI Tx >> agi_callingtns: 0
<Local/*[email protected];2>AGI Tx >> agi_dnid: unknown
<Local/*[email protected];2>AGI Tx >> agi_rdnis: unknown
<Local/*[email protected];2>AGI Tx >> agi_context: app-check-classofservce
<Local/*[email protected];2>AGI Tx >> agi_extension: s
<Local/*[email protected];2>AGI Tx >> agi_priority: 2
<Local/*[email protected];2>AGI Tx >> agi_enhanced: 0.0
<Local/*[email protected];2>AGI Tx >> agi_accountcode:
<Local/*[email protected];2>AGI Tx >> agi_threadid: 140470138394368
<Local/*[email protected];2>AGI Tx >>
<Local/*[email protected];2>AGI Rx << VERBOSE "Starting Class Of Service checks" 1
<Local/*[email protected];2>AGI Tx >> 200 result=1
<Local/*[email protected];2>AGI Rx << GET VARIABLE FROM_DID
<Local/*[email protected];2>AGI Tx >> 200 result=1 (MODERATED)
<Local/*[email protected];2>AGI Rx << VERBOSE "Detected EXTERNAL Call. Skipping CoS Checks" 1
<Local/*[email protected];2>AGI Tx >> 200 result=1
[2017-11-21 08:40:42] WARNING[5304][C-00000038]: app_queue.c:7912 aqm_exec: Unable to add interface 'Local/[email protected]/n' to queue '4601': Already there
<Local/*[email protected];2>AGI Tx >> agi_request: attendedtransfer-rec-restart.php
<Local/*[email protected];2>AGI Tx >> agi_channel: Local/*[email protected];2
<Local/*[email protected];2>AGI Tx >> agi_language: en
<Local/*[email protected];2>AGI Tx >> agi_type: Local
<Local/*[email protected];2>AGI Tx >> agi_uniqueid: 1511271640.298
<Local/*[email protected];2>AGI Tx >> agi_version: 14.7.1
<Local/*[email protected];2>AGI Tx >> agi_callerid: 4105
<Local/*[email protected];2>AGI Tx >> agi_calleridname: Chayelle
<Local/*[email protected];2>AGI Tx >> agi_callingpres: 0
<Local/*[email protected];2>AGI Tx >> agi_callingani2: 0
<Local/*[email protected];2>AGI Tx >> agi_callington: 0
<Local/*[email protected];2>AGI Tx >> agi_callingtns: 0
<Local/*[email protected];2>AGI Tx >> agi_dnid: unknown
<Local/*[email protected];2>AGI Tx >> agi_rdnis: unknown
<Local/*[email protected];2>AGI Tx >> agi_context: macro-hangupcall
<Local/*[email protected];2>AGI Tx >> agi_extension: s
<Local/*[email protected];2>AGI Tx >> agi_priority: 5
<Local/*[email protected];2>AGI Tx >> agi_enhanced: 0.0
<Local/*[email protected];2>AGI Tx >> agi_accountcode:
<Local/*[email protected];2>AGI Tx >> agi_threadid: 140470138394368
<Local/*[email protected];2>AGI Tx >> agi_arg_1:
<Local/*[email protected];2>AGI Tx >> agi_arg_2:
<Local/*[email protected];2>AGI Tx >>

Any help appreciated.

Thanks

Bump.

Anyone?

Again, this issue is with this Extension Only.

Thanks

Same problem here as well.

This is actually an issue for all users. Here’s a bug report link https://issues.freepbx.org/browse/FREEPBX-15347